Manager Customer Success Engineering

Simbian

IndiaremotePosted 16 days ago

Skill Required

Security-EngineerTechnical-Account-ManagerCustomer-Success-ManagerSolutions-EngineerCustomer-Engineering-ManagerCustomer-Success-EngineeringCustomer-Care-Engineering-ManagerEngineering ManagerEngineeringSOCCloud SecurityautomationFirewallsecuritywrittenCloudSIEMandAIFulltime

Key highlights

10-15 years in SecOps experience required
Competitive compensation and equity included
Remote-first work environment
Player-coach role

Role overview

We're looking for a Manager of Customer Success Engineering who has lived in the SOC - not observed it. You'll be the technical anchor for our most complex customer relationships, serving as a player-coach who leads from the front while building and scaling the team.

Responsibilities

Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability
Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment
Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations
Work cross-functionally with product and engineering to translate customer pain into roadmap priorities
Build out processes, runbooks, and escalation frameworks from scratch as the function scales
Hire, onboard, and lead a Customer Success Engineering team as customer volume grows
Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed

Requirements

10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering
Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent)
Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread
Experience managing or mentoring junior security analysts or engineers
Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day
Comfortable working in an early-stage environment where the process doesn't exist yet - you build it

Nice to have

Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously
Experience with AI-driven security platforms or SOAR automation
CISSP, CISM, GCIA, GCIH, or equivalent certifications
Prior experience in a CSE, TAM, or Solutions Engineering role at a security vendor

Benefits

Direct line to product - your customer insights shape what we build next
Build and own a function from the ground up
Remote-first, high-trust culture
Competitive comp + equity at an early-stage AI security company
Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes