Conversational Designer (Remote, Any Location, IN)
Foundever
IndiaremotePosted 23 days ago
Skill Required
Conversational-DesignConversational-AIUX-DesignVoicebot-DeveloperChatbot-DevelopmentConversational-DesignerConversational-UX-DesignerConversation-UX-DesignerConversational-AI-DesignerConversational-UX-DesignDesigndesigninganalyticswrittenTestNGdesignRAGandGenerative AIManual TestingAIFulltime
Key highlights
- Remote role, candidate must be located and eligible to work in India
- Must have experience in conversational design for chatbots and voicebots
- Requires strong knowledge in LLM, Agentic AI, and NLU
- Must be fluent in English (C1 level)
- Experience with voice interfaces and speech technologies (STT/TTS)
Role overview
The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This strategic role translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results.
Responsibilities
- Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience
- Conducts assessments within the operation and with clients to identify needs and opportunities
- Maps use cases and defines the priorities based on impact, effort and feasibility, aligned with the client expectation and contract
- Develops the Conversational AI strategy for projects
- Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
- Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations
- Implements the bot on the CAI platform, implementing the flows, KB, etc
- Participates in KPI analysis, generating qualitative insights and reports to inform project decisions
- Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
- Drives continuous improvement of the conversational experience and overall user satisfaction
- Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer
- Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
- Integrates client-approved changes and enhancements during project execution
Requirements
- Fluent in written and spoken English (C1 level minimum)
- Experience in conversational design for chatbots and voicebots
- Strong knowledge in Conversational AI, LLM, Agentic AI and NLU
- Strong understanding of conversational UX and specificities of each channel: chat or voice
- Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots
- Understanding of LLM functioning and RAG
- Perfect written and verbal communication
- Ability to explain and defend design choices and user experience strategies
- Ability to work in multicultural environment
- Familiarity with conversational AI platforms (e.g. Cognigy)
- Experience with voice interfaces and speech technologies (STT/TTS)
- Understanding of multilingual conversational design
- Knowledge of analytics tools to track user interactions and performance
- Remote role, candidate must be located and eligible to work in India
Additional details
- Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
- Originally posted on Himalayas