Helpdesk Associate

Overview Job Description The Helpdesk Associate role at NTT DATA involves providing exceptional IT Service Desk support to end-users, troubleshooting various IT devices and applications, and supporting onboarding activities. Candidates should possess strong communication skills and a customer service orientation. Responsibilities Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, update, and escalate support issues to the next level promptly. Support all IT onboarding activities for end-users. Work with internal IT teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support business users and internal IT teams. Seek, suggest, evaluate, and implement process and technology improvements. Be willing to learn and grow in other IT business areas. Requirements Excellent English written and verbal communication skills. Exceptional customer service skills. Great team player. 24/7 rotational shifts and week offs, with work from office mandatory. Strong troubleshooting skills, bug-finding, and resolution. Ability to work independently within a diverse global team. IT software and hardware troubleshooting knowledge and skills (Windows 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).