Process Associate

Overview Job Description Candidates should have excellent English communication skills and typing abilities. Key Responsibilities Support process by managing transactions as per required quality standards Handle incoming help requests from clients via telephone and emails Document end user information and nature of issues Update availability in RAVE system to ensure process productivity Record, track, and document all queries and resolutions Follow standard processes to resolve client queries per SLAs Maintain knowledge bases and FAQs for effective problem resolution Analyze call logs to identify trends and prevent future problems Escalate serious client issues to Team leader when needed Provide product support and troubleshoot client queries Maintain logs of customer queries as per guidelines Offer alternative solutions to retain customers Follow up with customers for feedback and SLA compliance