Support Engineer

AB InBev

WorldwideremotePosted 27 days ago

Skill Required

Tech-Platform-and-OperationsSupport-EngineeringSite-Reliability-EngineeringPlatform-EngineeringDevOps-EngineerSupport-EngineerTechnical-Support-EngineerCustomer-Support-EngineerService-Support-EngineerProduct-Support-EngineerIT-Support-EngineerSoftware-Support-EngineerSenior-Support-EngineerSupport-Operations-EngineerSolutions-Support-EngineerData StructuresObservabilityAzureEngineeringKubernetesautomationDatadogRabbitMQsecuritybuildingwrittenPrometheusPythonDockerArgoCDdesignDevOpsCI/CDAgileDesign PatternsJavaAWSandCICDFulltime

Key highlights

Remote
Night shift: 00:00am till 9:18 am
Advanced English (written and spoken)
Performance based bonus
Experience with Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python
University degree in computing-related field

Role overview

BEES is AB InBev’s B2B platform that enables merchants and retailers across 29 countries to stock their businesses quickly, easily, and securely. The organization focuses on developing technology that transforms the way retailers and sellers grow, with a mission to make commerce better for retailers and sellers around the world through purposeful innovation and world-class solutions.

Responsibilities

Collaborate with teams to design, build, deploy and monitor new and existing services;
Build and evolve our change management and release processes;
Identify and improve processes by automation;
Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
Update and improve runbooks;
Deep-dive into root cause analysis with teams to prevent incidents;
Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
Practice Support Engineering methodologies such as defining SLO and error budget;
Work closely with Operations team to ensure all processes are aligned with teams;
Contribute to capacity planning and access management process;
Be constantly challenged to create world-class solutions.

Requirements

University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
Experience with SRE and Support Engineering methodology/culture;
Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
Experience with monitoring tools such as New Relic, DataDog, Grafana;
Advanced communication skills in English (written and spoken);
Experience with Agile projects.
You´re passionate about software development and knows how to ensure its quality;
You´re motivated by building up world class solutions that impacts millions of users all over the world;
Experienced working in an environment which uses and stimulates DevOps culture;
You´re creative when solving problems and is continuously seeking improvements for processes and solutions;
You can communicate clearly with your team and the company to identify issues and demands;
You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result;
You can take on projects or initiatives on early stage, being capable of building solutions from the ground up.