Collection Manager - TL - Lending Collections (EM Recovery)
Paytm
Srikakulam, Andhra Pradesh, IndiaPosted 2 months ago
Skill Required
BusinessObservability
Key highlights
- 4+ years of relevant experience in Collections role required
- Graduation/ Post Graduation preferred
- Opportunity to work with 500 mn+ registered users and 21 mn+ merchants
- Lead collections targets and manage a large team of collection officers
Role overview
Paytm is India's leading mobile payments and financial services distribution company, pioneering mobile QR payments and technologies to help small businesses with payments and commerce. The mission is to serve half a billion Indians and bring them into the mainstream economy through technology. The role involves leading collections targets and controlling collection flow for a specified area, managing a large team of collection officers, and ensuring their productivity and performance.
Responsibilities
- Achieve Collection targets of the area assigned, control flow cases and focus on non starters
- Ensure documented feedback
- Ensure Adequate feet on Street availability/bucket wise /segment wise
- Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
- Monitor performance against set parameters and weekly review with Collection executives
- Ensure background check of all collection agencies hired
- Identify and manage training needs of the Collection Executives
- Evaluate performance of all Collection Executives
- Support Collection officers in legal /Police issues/Collection Activities
Requirements
- More than 4+ years of relevant experience in Collections role
- Graduation/ Post Graduation preferred
Nice to have
- People Management Skills
- Demonstrated Success and achievement orientation
- Excellent Communication Skills
- Negotiations skills - strong bias for driving results in a High performance environment
- Strong Relationship and Leadership skills
- Working Knowledge of Computers
Benefits
- Opportunity to be a part of India’s largest digital lending story with 500 mn+ registered users and 21 mn+ merchants
- Unique position to democratize credit for deserving consumers & merchants
Additional details
- Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.