Engineer – Service Management

Mandatory Skills 2–4 years of relevant experience in IT Service Management / ITSM / ESM. Strong understanding of ITIL-based service management processes . Hands-on experience in Major Incident Management (MIM) . Experience in Incident Management . Experience in Change Management . Experience in Problem Management . Strong knowledge of Root Cause Analysis (RCA) . Experience with Change Advisory Board (CAB) processes. Knowledge of Post Implementation Review (PIR) .