Posted today · be early
NOC Support Engineer
Transaction Network Services
IndiaremotePosted today
Skill Required
Network-Support-EngineerNOC-EngineerTechnical-Support-EngineerNetwork-Operations-EngineerSystems-Support-EngineertroubleshootingEngineeringdebuggingITILwrittenTCP/IPCiscoDesign PatternsVPNandFulltime
Key highlights
- 3-5 years’ experience with Network Operations and Troubleshooting.
- ITIL Certification required.
- Hands‑on configuration of Cisco, Arista and Juniper equipment.
- Experience with TCP/IP, VPN, MPLS and routing protocols (OSPF, BGP, EIGRP, RIP, IS‑IS).
- Customer‑facing role supporting Financial Markets infrastructure.
- Equal opportunity employer.
Role overview
TNS is seeking a Technical Support Engineer for the Financial Markets Global IP Desk. The role supports the stability and availability of TNS’s Financial Markets infrastructure, handling incident tickets, network troubleshooting, and vendor interactions while providing 24x7 customer‑facing support.
Responsibilities
- Contribute to the success of the team supporting the stability and availability of the TNS Financial Markets infrastructure and services by raising service incident tickets and assigning them to an appropriate engineer.
- Resolve complex IP network routing, hardware, and protocol issues on the TNS global core and Financial Markets network.
- Open tickets with Vendor Help desks (Cisco and Juniper TAC) and escalate problems for engineering support when necessary.
- Maintain and update assigned tickets providing peace of mind.
- Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS‑IS protocols.
- Hands‑on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
- Vendor management, including extensive interface with Cisco and Juniper TAC.
- Second‑level network and protocol troubleshooting and debugging.
- Coordinate, schedule and support network maintenance and change management activities in accordance with the Change Management Policy.
- Provide on‑call escalation support, including after‑hours availability on a rotating schedule.
- Perform operation readiness final checks for project acceptance into the NOC for handover support.
- Manage incidents to ensure all client and network incidents are restored with minimal service impact.
- Monitor TNS’s various event management systems.
- Monitor and manage inbound customer email.
- Respond to inbound telephone calls to TNS Network Operations.
- Raise incident tickets on the TNS Incident Management ticketing system.
- Provide triage for incidents following defined runbooks.
- Engage NOC engineers on incidents to see the incident through to successful resolution.
- Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis.
Requirements
- TCP/IP, VPN, MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS‑IS).
- Hands‑on experience with the configuration of Cisco, Arista and Juniper routers and switches.
- ITIL Certification.
- Experience with Microsoft Office software, communications software, and Visio.
- Hardworking, focused, thorough, and punctual.
- Proficient at multitasking.
- Experience working with external customers.
- Experience providing support for NOC environments.
- 3-5 years’ experience with troubleshooting circuits.
- 3-5 years’ experience with Network Operations and Troubleshooting.
- Excellent communication, customer, and time management skills.
- Self‑starter with a drive to develop own skills and knowledge.
- Team player with good attention to detail.
- Strong written and verbal communications skills required.
Nice to have
- Computer Science / applicable degree, or equivalent work experience is preferred.
- Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor.
- Understanding of Financial Markets (Equity, Futures, Options).
- Advanced knowledge of exchange market data and order routing protocols.
- Experience supporting and troubleshooting multicast market data streams.
- Direct trading experience advantageous.
Additional details
- An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
- If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
- TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
- Originally posted on Himalayas.
