Manager Customer Success Engineering
Simbian Inc
Anakapalle, Visakhapatnam, IndiaPosted 29 days ago
S
Skill Required
IT JobsEngineering ManagerEngineeringFulltime
Key highlights
- Manager of Customer Success Engineering role
- Hands‑on SOC experience required (incident triage, detection tuning, threat escalation)
- Technical anchor for complex customer relationships
- Player‑coach position leading from the front
- Opportunity to build and lead a team as Simbian grows
Role overview
The Manager of Customer Success Engineering will serve as the technical anchor for Simbian’s most complex customer relationships. This player‑coach role requires deep, hands‑on SOC experience and will involve handling escalations, conducting executive reviews, and eventually building and leading a dedicated team as the company expands.
Responsibilities
- Be the technical anchor for our most complex customer relationships.
- Handle escalations.
- Run executive reviews.
- Build and lead the team behind you as Simbian grows.
- Lead from the front before taking on broader team leadership.
Requirements
- Must have lived in the SOC (Security Operations Center), not just observed it.
- Experience triaging incidents.
- Experience tuning detections.
- Experience escalating threats.
- Know exactly what breaks in a customer's environment at 2 am.
Additional details
- This is a player‑coach role.
This is a condensed summary from the original listing. Click Apply to view the complete job description and all details.