Senior Digital Marketing Account Manager
Jumpfactor
WorldwideremotePosted 29 days ago
Skill Required
Account-ManagementDigital-MarketingClient-SuccessB2B-MarketingRevenue-ManagementSenior-Digital-Marketing-ManagerSenior-Digital-MarketingDigital-Marketing-Account-LeadSenior-Online-Marketing-ManagerSenior-Digital-Channel-Manageretc.)JiraSEOandSEMFulltime
Key highlights
- 100% Remote work
- Performance-based bonuses
- 3+ years of hands-on Account Management or Client Success experience required
- Very competitive compensation package
Role overview
At Jumpfactor, an award-winning, fast-growing digital marketing agency specializing in Managed Service Providers (MSPs), we are seeking a Senior Digital Marketing Account Manager to serve as a trusted advisor and strategic partner for clients. This high-impact, fully remote role involves driving client success through proactive coaching, relationship management, and performance insights, while also identifying opportunities for growth, upsells, and referrals. The position offers collaboration with a world-class team, innovative campaigns, and clear career advancement pathways as the agency continues to expand.
Responsibilities
- Build trusted client relationships and maintain high NPS scores
- Manage accounts to minimize churn and drive satisfaction
- Encourage client referrals and reviews while ensuring follow-through
- Identify opportunities for account growth through upsells and cross-sells
- Ensure timely activation of new clients and completion of onboarding milestones
- Support client adoption of Jumpfactor products, courses, and communities
- Handle escalations with professionalism and solution focus
- Ensure campaigns deliver strong ROI and meet key metrics (CPL, MCAC)
- Analyze performance data to identify trends, gaps, and improvement areas
- Collaborate with internal teams to resolve issues and optimize outcomes
- Lead client calls and communicate clear, transparent performance updates
- Monitor unsigned MRR contracts and ensure timely renewals
- Manage client tickets and communications, ensuring timely responses
- Meet SLA for resolution and communication standards
- Conduct periodic quality checks on client calls and meetings
- Track client progress against KPIs and quarterly goals
- Document insights, recommendations, and action items for leadership visibility
- Contribute to continuous improvement of processes and team efficiency
Requirements
- 3+ years of hands-on Account Management or Client Success experience in a digital marketing agency
- Experience managing North American B2B client accounts ideally in a multi-client, retainer-based agency model
- Proven ownership of client retention, renewals, upsells, expansion, and churn reduction
- Experience managing multiple high-touch accounts with strong revenue accountability
- Strong English communication skills with confidence leading client calls and difficult conversations
- Able to speak to KPIs such as retention, growth, CSAT, NPS, and revenue impact
- Comfortable using CRM systems, reporting dashboards, and project management tools
- Strong digital marketing fluency, with the ability to discuss strategy and performance with clients
- Experience collaborating and managing client projects with SEO, PPC, Content, and Development teams
- Organized, process-driven, and comfortable working in a fast-paced agency environment
- 3+ years in a client-facing role managing ongoing client relationships
- Strong English communication and negotiation skills; confident in handling complex client situations
- Digital marketing fluency with the ability to confidently discuss strategy, performance, and value with clients
- Experience managing a high-touch portfolio of client accounts with regular communication and relationship ownership
- Proven revenue ownership or revenue under management (MRR/ARR/QRR)
- Strong background in client retention, renewals, and churn reduction
- Experience driving account growth KPIs (upsell, cross-sell, expansion, retention targets)
- Familiarity with client satisfaction metrics (CSAT and/or NPS)
- 2+ years tenure at at least one company
- Experience with task/project management system tools
Nice to have
- Experience working in a Digital Marketing Agency
- Demonstrated promotion or increased responsibilities/accountability in at least one role
- Experience working with MSP / Managed IT Services clients
- Working knowledge of SEO and core digital marketing concepts
- Experience collaborating with specialists (SEO, PPC, Content, etc.)
- Experience with JIRA and/or ClickUp
Benefits
- Very competitive compensation package
- 100% Remote work
- Work with a very skilled international team
- Endless growth opportunities and career advancement
- Performance-based bonuses that recognize your impact
- Access to paid training, courses, events, and conferences
- Paid social events that foster team camaraderie
- Weekly learning programs to stay ahead
- State-of-the-art technologies and tools for excellence
Additional details
- Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada
- With over $1.9 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth digital agency
- Jumpfactor’s CORE VALUES: Be STRATEGIC, Be PASSIONATE, Be TENACIOUS, Prioritize LEARNING, Embrace TEAM, Maintain INTEGRITY
- Job Type: Full-time, Permanent, 100% Remote
- Successful candidates will undergo a series of short assessments to further evaluate their potential
- Originally posted on Himalayas