Senior Manager, Services Delivery
Mindtickle
Skill Required
Role overview
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. The Senior Delivery Manager, Services leads the program management and delivery discipline across Mindtickle’s services portfolio, ensuring smooth, high-quality, aligned implementations and adopting a customer-first mindset. This leader will oversee a team of Senior Project Managers / Project Managers and also be directly accountable for a select set of strategic & enterprise accounts. The role emphasizes collaborative execution (working hand-in-hand with solution owners, advisors, technical leads) rather than dictating outputs via process alone.
Responsibilities
- Leads the program management and delivery discipline across Mindtickle’s services portfolio
- Ensures smooth, high-quality, aligned implementations
- Adopts a customer-first mindset
- Oversees a team of Senior Project Managers / Project Managers
- Directly accountable for a select set of strategic & enterprise accounts
- Emphasizes collaborative execution (working hand-in-hand with solution owners, advisors, technical leads)
- Orchestrates cross-functional teams toward shared outcomes
- Rolls up sleeves and manages complex programs when needed
Requirements
- Must be process disciplined yet flexible
- Must be customer-centric
Additional details
- Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep
- Mindtickle is recognized as a market leader by top industry analysts
- Ranked by G2 as the #1 sales onboarding and training product
- Commitment to innovation has earned the 'AI-based Sales Solution of the Year' award in the 8th annual AI Breakthrough Awards program (PR Newswire)
- Gold Stevie Award for Sales and Customer Service (Mindtickle)
- Recognition of dedication to both product excellence and outstanding customer support