Sales Operations Manager, Inference and Agentic AI
Paytm
Skill Required
Key highlights
- 2 to 4 years of experience required
- Bachelor’s degree in Commerce, Finance, Business, or related field required
Role overview
Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Paytm is building a full stack AI platform focused on Inference and Agents, enabling large enterprises to deploy AI-driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross-functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI. Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business. This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition. The role involves owning the full order-to-cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter. The candidate will play a key role in building scalable, audit-ready systems that improve financial control, reduce leakage, and enable efficient business growth.
Responsibilities
- Own end-to-end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement.
- Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections.
- Coordinate with central finance and accounts receivable teams to ensure GST-compliant, PO-aligned, and accurately booked invoices.
- Drive collections follow-ups with enterprise clients in partnership with business teams and escalate overdue receivables.
- Manage billing adjustments including credit notes, disputes, and corrections.
- Reconcile contract terms, invoicing, collections, and revenue recognition on a monthly basis.
- Identify and flag revenue leakage across under-billing, missed milestones, or untracked usage.
- Own the monthly revenue close cycle for the AI business in coordination with central finance teams.
- Maintain audit-ready documentation and transaction trails to support compliance and reporting requirements.
- Manage end-to-end procurement workflows including vendor onboarding, purchase orders, GRN processing, and invoice approvals.
- Track spend against approved budgets and highlight deviations to finance and business stakeholders.
- Coordinate with procurement, legal, and treasury teams for vendor contracts, renewals, and payment cycles.
- Maintain vendor master data including contract terms, SLAs, and payment schedules.
- Act as the single point of contact for accounting, tax, and audit teams for all AI business transactions.
- Ensure accurate mapping of transactions to GL codes, cost centers, and legal entities.
- Support internal and external audits with required data, documentation, and clarifications.
- Track input tax credits and ensure compliance with applicable tax regulations.
- Build dashboards to track invoicing timelines, collections ageing, vendor payments, and revenue leakage.
- Drive standardization and documentation of SOPs across finance operations workflows.
- Identify opportunities to automate processes and improve operational efficiency at scale.
Requirements
- 2 to 4 years of experience in finance operations, revenue operations, sales operations, or business finance roles.
- Strong understanding of order-to-cash processes, invoicing, collections, and revenue recognition.
- Experience working with cross-functional teams including sales, finance, procurement, and legal.
- High attention to detail with strong ownership of financial accuracy and compliance.
- Ability to manage multiple workflows and drive execution in a fast-paced environment.
- Strong problem-solving skills with ability to identify gaps and improve processes.
- Strong understanding of financial operations including invoicing, collections, and reconciliation.
- Working knowledge of accounting concepts, GST, and compliance requirements.
- Strong analytical skills with ability to track metrics and identify issues.
- Proficiency in Excel or Google Sheets for tracking and reconciliation.
- Strong communication skills for stakeholder coordination and issue resolution.
- Bachelor’s degree in Commerce, Finance, Business, or related field
Nice to have
- Familiarity with enterprise or SaaS business models
- Experience with ERP systems and finance tools
- CA or MBA
Additional details
- Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce.
- Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.
- The Inference and Agentic AI team operates as a cross-functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI.