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Digital Agency Operations Director

Jumpfactor

WorldwideremotePosted 2 months ago
Jumpfactor logo

Skill Required

Agency-OperationsDigital-Marketing-OperationsMarketing-Operations-DirectorDigital-Agency-LeadershipDigital-Agency-OperationsDirector-Of-Digitaletc.)designSEOandAIFulltime

Key highlights

  • 8+ years of experience (4+ in marketing/project management)
  • Managed teams of 10+ scaled to 50–100 members
  • Experience leading AI agent development and adoption
  • Proven in $15M–$50M+ revenue environments
  • 100% remote work environment
  • Paid learning and development opportunities

Role overview

The Head of Agency Operations will own end‑to‑end agency operations across SEO, Content, Web, Paid, Email, Social, and Design, leading functional heads and a large team to deliver KPI performance, client ROI, and elite execution.

Responsibilities

  • Own end‑to‑end agency operations across SEO, Content, Web, Paid, Email, Social, and Design
  • Lead 8 functional heads and 70 team members to ensure KPI performance, client ROI, and elite execution
  • Lead 7 leaders and a team of 35
  • Drive KPI performance + client ROI
  • Capacity planning, hiring, and profitability
  • Enforce SOPs, playbooks, and accountability
  • Remove roadblocks and ensure delivery quality
  • Full accountability for delivery quality, team performance, and operational excellence

Requirements

  • 8+ years experience (4+ in marketing/project management)
  • 4+ years managing 10+ people (scaled 50–100 teams)
  • Strong across digital channels (SEO, paid, web, etc.)
  • Proven in $15M–$50M+ environments
  • Systems + KPI‑driven operator
  • Strong leader, highly organized, data‑driven
  • Experience leading development and strategic adoption of AI agents to automate workflows and enhance business outcomes

Nice to have

  • Agency experience + EOS familiarity (asset)

Benefits

  • 100% remote
  • Paid learning + development
  • High ownership and impact
  • 5X growth trajectory

Additional details

  • About Jumpfactor: 8‑time Growth500 agency driving $1.9B+ in client revenue for MSP and B2B tech companies
  • Largest in our niche, scaling 5X
  • Join a Winning Team 8 Growth500 awards. $1.9B+ revenue driven
  • Originally posted on Himalayas
  • Not for You If: you avoid tough calls or accountability, you prefer strategy over execution ownership, you can’t operate in high‑performance environments
Apply now