Solutions Engineer

Tiugo Technologies

WorldwideremotePosted 9 days ago

Skill Required

Sales-EngineerSolutions-EngineerSolutions-ArchitectPre-Sales-EngineerTechnical-Sales-EngineerSenior-Solutions-Engineersoftware engineeringEngineeringJavaScriptsecuritybuildingdesignAPIsRAGandGenerative AIAIFulltime

Key highlights

Experience level: 5+ years in technical pre-sales
Key benefit: Fully remote work environment
Notable requirement: Technical fluency with JavaScript, APIs, and SDKs
Notable requirement: Working knowledge of modern AI architecture (LLM APIs, RAG)

Role overview

TinyMCE, part of Tiugo Technologies, is a rich text editor used by thousands of software companies worldwide and is currently expanding into AI-powered content creation. The company is seeking its first dedicated Solutions Engineer to lead the technical side of complex deals, specifically for TinyMCE AI and strategic enterprise opportunities. This is a player-coach role where the individual will directly manage deals while simultaneously building the playbooks, demo library, and POC framework for the team. The role involves acting as a technical advisor and establishing the standard for how the company wins technically.

Responsibilities

Win complex technical deals
Lead technical discovery across customer architecture, content workflows, integration requirements, and AI ambitions
Act as a trusted technical advisor, helping customers evaluate architecture choices and challenging assumptions when appropriate
Deliver tailored demos rooted in the customer’s use case and needs; not feature tours
Own the technical win from discovery through architecture, security review, and sign-off
Translate technical capabilities into business outcomes
Run evaluations that lead to decisions
Establish clear evaluation criteria and lead disciplined POCs with defined success criteria, outcomes, timelines, and checkpoints
Guide build vs. buy and competitive evaluations with a credible view of cost, time to value, and risk
Know when a POC isn't the right next step and say so
Make the AI story credible
Explain our AI architecture from user experience and orchestration to underlying models to technical and business audiences
Navigate topics including LLM APIs, RAG, model choice, data privacy, and security
Partner with AEs and AMs to turn technical differentiation into business cases champions can take to economic buyers
Build the SE motion
Create reusable demo and discovery frameworks, POC processes, and competitive playbooks
Serve as the technical voice of the field to Product and Engineering, bringing structured feedback on customer needs, product gaps, and competitive pressure
Enable AEs and AMs to handle first-level technical and AI discovery independently

Requirements

5+ years in technical pre-sales (Solutions Engineer, Sales Engineer, or Solutions Architect) at a B2B SaaS company, ideally selling to developers or product teams
A consultative, solutions-first mindset. You can map a customer's content workflows end to end, spot where the editor and AI fit (and where they don't), and design a proposed solution.
Experience winning complex, multi-stakeholder enterprise evaluations and running structured POCs
Technical fluency with JavaScript, modern front-end frameworks, APIs, SDKs, and integration patterns
Working knowledge of modern AI architecture, including LLM APIs, orchestration, RAG, model selection, data privacy, and security
Ability to connect technical decisions to measurable business value
Strong communication across audiences, from engineers and architects to senior business leaders
The judgment and initiative to succeed while establishing our playbook

Nice to have

Experience as the first or an early SE for a company or product line
Software engineering experience before moving into pre-sales
Experience selling into regulated industries such as financial services, healthcare, or legal

Benefits

Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
Competitive medical, retirement and PTO benefits
Fully remote work environment
Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness