Adoption Strategist - India
ElevenLabs
IndiaPosted 2 months ago
Skill Required
RevenueEngineeringanalyticalObservabilitybuildingTestNGAIFulltime
Key highlights
- 6+ years of experience required
- Fluency in English essential
- Annual discretionary stipends for learning & development and social travel
- Annual company offsite in international locations
Role overview
This is a brand new Adoption Strategist role at ElevenLabs, sitting at the intersection of adoption, enablement, product expertise, and implementation. The role involves working directly with corporate and midmarket customers to drive adoption of their core use cases and identify new ones, while building scalable processes that apply across a high-volume book of business. The ideal candidate is genuinely technical, deeply knowledgeable about the product, and highly analytical, with a focus on AI tools. The scope of the role is expected to evolve, and adaptability is key to success. ElevenLabs is an AI research and product company transforming human-technology interaction, with platforms like ElevenAgents, ElevenCreative, and ElevenAPI, and a culture of high velocity, impact-driven work, and global collaboration.
Responsibilities
- Drive strong adoption by building and delivering scalable implementation and enablement processes that educate customers on best practices and get them to time-to-value quickly on their core use case
- Develop deep product expertise across the entire ElevenLabs platform, with a focus on ElevenAgents and ElevenCreative - be the product expert for enabling both basic and complex use cases, and be the first to learn new products coming to market
- Proactively audit customer agents' prompts, configurations, and feature setup to identify gaps, and share recommendations as a value-add service that drives deeper adoption
- Track and drive key leading and lagging adoption metrics, partnering with Revenue Operations to iterate on reporting capabilities, and use those trends to develop data-driven adoption strategies and playbooks across the customer base in region
- Partner with Account Management and CX to deliver targeted adoption and enablement campaigns, including regional live workshops and webinars, based on opportunities or new product releases
- Engage with external implementation partners and internal teams to help unify adoption strategy across the customer journey (e.g., Forward Deployed Engineering, GTM, Customer Experience, Product Marketing, and Engineering)
- Partner with leadership on high-impact initiatives that support the local GTM team and global results
Requirements
- 6+ years in implementation, solutions consulting/engineering, technical account management, or similar at a technical SaaS or AI-native company
- Experience with voice AI, TTS, conversational AI, or developer-facing products
- A track record of building adoption-focused programs from the ground up: onboarding tracks, scaled adoption playbooks, self-serve content, and more
- Think in systems but are creative: always asking 'how do we scale or automate this,' and building automations and workflows with AI tools is ingrained in how you work
- Extremely analytical: identify trends easily and use them to close gaps, surface opportunities, or standardize best practices; identify data points that aren't yet tracked but would uncover new insights and change strategy
- Comfortable driving cross-functional outcomes without direct authority, working effectively with Account Management, FDE, RevOps, and GTM to move adoption forward
- Experience managing a high-volume book of business at scale, mid-market or commercial segment
- Fluency in English is essential
Benefits
- Innovative culture: part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible
- Growth paths: dynamic team with countless opportunities to drive impact beyond immediate role and responsibilities
- Learning & development: annual discretionary stipend for professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Annual company offsite: entire team brought together in a new location (past offsites include Croatia and Italy)
- Co-working: monthly co-working stipend if not located near a main hub
Additional details
- ElevenLabs is an AI research and product company transforming how we interact with technology, launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses, including Deutsche Telekom and Meta
- Investors include Andreessen Horowitz, ICONIQ Growth, and Sequoia; raised $781M in funding with a $11B valuation
- Platforms include ElevenAgents (customer experience), ElevenCreative (content generation/editing), and ElevenAPI (AI audio foundational models)
- Team culture: high-velocity, impact over job titles, AI-first, excellence everywhere, global team
- Equal opportunity employer; does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses
- Career growth potential includes roles like Regional Adoption Lead, Account Management, or Forward Deployed Engineering (Strategist or Solutions Engineer)
- #LI-Remote