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Technical Operations Manager

Customer.io

WorldwideremotePosted 8 days ago
Customer.io logo

Skill Required

Technical-OperationsBusiness-OperationsPlatform-EngineeringInternal-Tools-DevelopmentSolutions-EngineeringTechnical-Operations-ManagerTechnology-Operations-ManagerTechnical-Operations-ManagementTechnical-ManagerOperations-ManagerTechnical LeadEngineeringTypeScriptISO 27001automationsimilar)Node.jsbuildingPythonCloudAPIsGenerative AIIAMRAGGCPandGoAIFulltime

Key highlights

  • Salary: $115,000 - $135,000 USD (varies by zone up to $162k)
  • Experience: 3+ years in a technical generalist role at a B2B SaaS company
  • Benefit: 100% coverage of medical, dental, vision, and mental health premiums
  • Requirement: Proficiency in Python, TypeScript/Node.js, or Go
  • Requirement: Hands-on familiarity with LLMs and agent frameworks

Role overview

Customer.io is looking for a Technical Operations Manager to join the Strat Ops team, reporting to the VP of Operations. This role focuses on building, maintaining, and scaling internal systems, primarily through the creation of AI-assisted internal tooling and integrations across the company's tech stack to reduce operational toil. The role operates with a startup mentality—broad scope, fast iteration, and high ownership. The successful candidate will act as a technical force multiplier, partnering with Automation/AI leads and cross-functional teams like BizOps and People to ship internal tools and documentation that enable company-wide self-service.

Responsibilities

  • 40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools — including our internal IT support agent and other AI-powered workflows
  • 30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents — spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
  • 20% documentation, runbooks, and enabling the rest of the company to self-serve through better systems
  • 10% supporting broader Strat Ops and BizOps requests as they arise
  • Identify where toil can be automated, build solutions quickly, and leave behind documentation that lets others self-serve
  • Identify what needs to be done, build it, and maintain it — without waiting to be told
  • Step in when a team is blocked
  • Actively look for where operational friction exists across the business and surface friction before it escalates
  • Write runbooks, wikis, and guides that people actually follow as part of the build process

Requirements

  • 3+ years in a technical generalist role — tech ops, IT engineering, platform engineering, or solutions engineering — at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
  • Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
  • Hands-on familiarity with LLMs and agent frameworks (Claude, MCP, RAG, or similar) and a clear point of view on where they should and shouldn't be applied
  • Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)
  • Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
  • Builder mentality: satisfaction in shipping internal tools and a bias toward building a small working version quickly over long-term planning
  • Ownership and autonomy: ability to move without much direction, talk to stakeholders, understand the real problem, and start shipping
  • Range without ego: ability to hold technical conversations with a CTO and explain the same system clearly to a finance manager

Nice to have

  • Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar)
  • Prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs
  • Experience shipping internal AI products

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget

Additional details

  • Starting salary for this role is $115,000 - $135,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment
  • Zone 1: 138k-162k
  • Zone 2: 126k-148k
  • Zone 3: 115k-135k
  • Interview process: 30-minute call with Recruiter, 45-minute call with Hiring Manager, Two 45-minute interviews with Technical Team Members, Take-home assignment, and Assignment review with the Team
  • All final candidates will be asked to complete a background check and employment verifications
  • Zoom is the only video conference platform used; virtual interviews will be conducted using video capability (not chat)
  • Offers will be extended in writing on official Customer.io letterhead
  • Customer.io commits to using its influence to increase inclusion and equity within the tech industry
  • Originally posted on Himalayas
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