Senior Application Engineer, Zuora Billing
Twilio
Remote - IndiaremotePosted 2 days ago
Skill Required
FinanceApplication DeveloperOracle ERPSalesforceanalyticalautomationdevelopingOracledesignAgileDesign PatternsI2CandGoAI
Key highlights
- Remote role based in India (specific states listed)
- 10% travel expected
- B.Tech or MBA required
- Expertise in Zuora platform and integrations required
- Competitive pay and comprehensive benefits
- Equal opportunity employer
Role overview
Join Twilio as a Senior Application Engineer, Zuora Billing, within the Enterprise Application Development and Operations team. This role involves designing, configuring, developing, and testing Zuora Billing to support Finance, Quote, Billing, AR, Revenue, Collections, and Accounting teams. The ideal candidate is a self-starter with strong analytical, communication, and time management skills, capable of leading design workshops, mentoring junior consultants, and working under tight deadlines. The role requires deep expertise in Zuora SaaS Billing, integrations with systems like Salesforce, Oracle ERP, and Avalara, and a focus on driving automation and innovation in Twilio’s I2C landscape.
Responsibilities
- Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes.
- Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.
- Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.
- Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.
- Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums.
- Develop and execute system conversion and implementations.
- Lead cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specifications, including identifying unspoken or conflicting requirements and challenging the norm.
- Manage KLO operations and stakeholder support with daily activities, financial close, and reconciliations.
- Conduct design workshops with the business and build prototypes of the system for demos before the start of the development phase.
- Mentor a couple of junior consultants.
- Work well under pressure to meet ongoing and overlapping deadlines within short time constraints.
Requirements
- Strong knowledge of Zuora subscriptions, billing, product and pricing management.
- Must have knowledge of integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax.
- Expertise in the Zuora platform, objects, Custom events, and Zuora workflows.
- Knowledge of developing and executing system conversion and implementations.
- Good understanding of Customer aging, AR to GL reconciliation, and month-end processes.
- Good knowledge of change management and Agile methodologies.
- B.Tech or an MBA graduate.
Nice to have
- Zuora Billing Solution Lead experience.
Benefits
- Competitive pay.
- Generous time-off.
- Ample parental and wellness leave.
- Healthcare.
- A retirement savings program.
- Support for volunteering and donation efforts.
Additional details
- Twilio is a remote-first company, but ad-hoc in-person reporting may be required for team gatherings, functional off-sites, or customer meetings.
- This role is remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
- Approximately 10% travel is anticipated for in-person connections.
- Twilio uses AI to assist in hiring but ensures all decisions are made by real Twilions.
- Twilio is an equal opportunity employer and participates in the E-Verify program where required by law.
- Twilio values diverse experiences and encourages applicants with non-traditional backgrounds to apply.
- Twilio prioritizes safety and warns against recruitment fraud, emphasizing engagement only with official @twilio.com email addresses and no requests for payment or sensitive information during recruitment.
- Twilio empowers employees to build positive change in their communities.