Client Success Manager (E-Commerce)
Talent Hackers
WorldwideremotePosted 23 days ago
Skill Required
Client-Success-ManagementE-commerce-Account-ManagementDigital-MarketingPPC-and-Paid-MediaAgency-Account-ManagementCustomer-Success-ManagerECommerce-Client-Relationship-ManagerCustomer-Success-Account-ManagerClient-Success-LeadEmail MarketingShopifywrittenPerformance MarketingandSEMConversion OptimizationFulltime
Key highlights
- Full-time, long-term position
- Immediate start
- Strong preference for ClickUp proficiency
- Weekly status reports directly to CEO
Role overview
We are seeking a dynamic, e-commerce-fluent Client Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate does not just manage tasks—they speak the language of e-commerce. You must be comfortable holding high-level strategy conversations with brand owners, understanding their key growth metrics, and collaborating across agency channels (PPC, creative, and email). Backgrounds in E-Commerce Brand Management, Digital Marketing, or Paid Media/PPC are highly valued for this role.
Responsibilities
- Serve as the primary point of contact for e-commerce clients, conducting regular check-ins, reviewing campaign performance, and discussing strategy in plain language.
- Collaborate with internal media buyers (PPC/Paid Social), designers, and copywriters to ensure campaigns launch on time and align with performance goals.
- Maintain complete transparency in ClickUp, ensuring all task timelines, deliverables, and client requests are accurately documented.
- Analyze account health to spot opportunities where added agency services (e.g., adding PPC, CRO, or Klaviyo email marketing) can drive revenue for the client.
- Prepare and submit concise weekly status reports directly to the CEO, flagging account risks, metric improvements, and major deliverables.
- Quickly resolve performance concerns, manage expectations, and protect overall account retention.
Requirements
- 1–3 years in e-commerce account management, brand management, digital marketing, or PPC/paid media management (agency or brand side).
- Strong understanding of core e-commerce KPIs (CAC, ROAS, LTV, AOV, Conversion Rate) and the ability to discuss them confidently with brand founders and executives.
- Direct exposure to or working knowledge of the Shopify ecosystem.
- Proven track record of managing multiple accounts, maintaining client satisfaction, and organizing cross-functional workflows.
- Proficiency with project management systems, with a strong preference for ClickUp.
- Exceptional written and verbal English communication skills.
- Ability to work full-time during EST business hours.
Nice to have
- Experience overseeing brand strategy, product launches, and revenue goals for DTC brands.
- Former media buyers or PPC managers looking to transition into full-time client success and account leadership.
- CSMs who have managed rosters of Shopify/DTC e-commerce clients.