IT Support Specialist

micro1

WorldwideremotePosted 24 days ago

Skill Required

IT-Support-SpecialistIT-Support-TechnicianComputer-Support-SpecialistTechnology-Support-SpecialistIT-Support-EngineerTechnical-Support-SpecialistIT-Support-AssociatetroubleshootingnetworkingITILwrittenTCP/IPLinuxDNSVPNandAIContract

Key highlights

Contractor role
Remote location
Minimum 3 years Tier 2/3 experience required
Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous
No prior AI experience required
Asynchronous remote engagement model

Role overview

micro1 is hiring IT Support Specialists to leverage their technical expertise on an innovative customer project, focusing on training next-generation AI systems with high‑quality, real‑world input. The role requires diagnosing and resolving hardware, software, and network issues across Windows, Mac, and Linux environments, documenting incidents, and providing clear support to non‑technical users—all in a remote, asynchronous setting.

Responsibilities

Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real‑world troubleshooting scenarios.
Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).
Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.
Support non‑technical users by providing clear, empathetic communication and step‑by‑step technical guidance.
Contribute detailed, scenario‑based examples and process documentation that reflect best practices in IT support.
Ensure all input and feedback is well‑documented for AI training and continuous improvement purposes.
Collaborate asynchronously within a remote engagement model, delivering high‑quality, written and verbal feedback.

Requirements

Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
Strong written and verbal communication skills, with a focus on supporting non‑technical end users.
Comfortable participating in remote, independent project engagements.

Nice to have

Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
Demonstrated ability to contribute to technical process documentation and knowledge bases.
Proactive, detail‑oriented, and comfortable participating in remote, independent project engagements.