Technical Support

WDS-SICAP

IndiaremotePosted 2 months ago

Skill Required

Technical-SupportTechnical-Support-EngineerIT-SupportHelp-DeskSystems-AdministrationTechnical-Customer-SupportCustomer-Technical-SupportTechnical-Product-SupportTechnical-Customer-CareTechnical LeadPostgreSQLITILPythonLinuxShell ScriptingSQLFulltime

Key highlights

Recent graduate or up to 2 years of relevant experience required.
Bachelor’s degree in computer science, IT, Engineering, or related field required.
Structured training and professional development opportunities offered.
Exposure to enterprise software platforms and customer environments.
Career growth in technical support, platform administration, and database technologies.

Role overview

We are seeking a motivated and technically minded Technical Support Engineer to join our Maintenance & Support (M&S) team. This role is ideal for a recent graduate or early-career professional looking to build a career in technical support, Linux systems, databases, and enterprise software solutions. The successful candidate will support customer-facing technical operations and assist with the maintenance of device-related data within our platform.

Responsibilities

Provide professional and responsive technical support through ticketing systems, email, and other communication channels.
Investigate, troubleshoot, and resolve customer-reported issues.
Log, prioritize, track, and manage support requests.
Diagnose and resolve technical issues relating to enterprise software applications.
Perform basic Linux administration and troubleshooting activities.
Assist with database-related investigations and data validation tasks.
Collect, validate, and maintain device and system-related data.
Support platform administration, reporting activities, and process improvements.
Use remote access tools to assist customers with troubleshooting and configuration checks.
Maintain support documentation and knowledge base articles.
Participate in technical training and continuous learning activities.

Requirements

Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
Recent graduate or up to 2 years of relevant experience.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Understanding of PostgreSQL or other relational database platforms.
Exposure to Bash, Python, or similar scripting languages.
Internship, academic project, or personal project experience.
Interest in database administration and technical operations.

Nice to have

Linux operating systems and command-line tools.
Microsoft Windows environments.
Relational databases and SQL.
Basic programming or scripting concepts.
Networking fundamentals.
Ticketing and issue-tracking systems.

Benefits

Exposure to enterprise software platforms and customer environments.
Structured training and professional development opportunities.
Career growth in technical support, platform administration, and database technologies.
Collaborative and supportive team environment.