Expert Technical Support Engineer
Harris
IndiaremotePosted 1 month ago
Skill Required
Technical-Support-EngineerIT-Support-SpecialistHealthcare-IT-SupportSystems-AdministratorIncident-ManagementSupport-EngineerLead-Technical-Support-EngineerSenior-Technical-Support-EngineerTechnical-Support-SpecialistCustomer-Support-EngineerTechnical-Support-ConsultantTechnical-Support-RepresentativeTechnical-Customer-Service-EngineerTechnical LeadTechnical Support EngineerAWSAzureWindows ServertroubleshootingSQL ServerEngineeringServiceNownetworkinganalyticalautomationShell ScriptingObservabilityWiresharkFirewallsecurity.NETDockerTCP/IPDevOpsGitLinuxjQuerySQLDNSandFulltime
Key highlights
- Technical Support Engineer role bridges Level 2 Support and Development teams.
- Focus on enterprise healthcare applications and secure messaging solutions.
- Required expertise in Windows Server, SQL Server, and HL7 interfaces.
- Experience with Azure DevOps, ServiceNow, and GitHub.
- Preferred experience in Healthcare IT, including HL7 workflows and EHR systems.
- Preferred skills include Linux, Docker, AWS, and Microsoft Azure.
Role overview
We are seeking a skilled Technical Support Engineer to act as the critical link between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions.
Responsibilities
- Troubleshoot issues within Windows Server environments.
- Utilize PowerShell for connectivity validation, service management, process monitoring, and system diagnostics.
- Manage certificates, security configurations, and Event Viewer analysis.
- Interpret and troubleshoot SQL Server and ODBC-related errors.
- Monitor, execute, and support SQL Agent jobs.
- Perform SQL-based troubleshooting and data integrity validations.
- Trace and troubleshoot HL7 message flows and interface-related issues.
- Investigate message queue backlogs and integration failures.
- Support secure messaging solutions and endpoint connectivity.
- Troubleshoot IIS, ASP.NET, and application-layer issues.
- Review application configurations and identify root causes across the technology stack.
- Reproduce issues in test and production environments.
- Analyze and classify defects based on severity, frequency, and software versions.
- Gather diagnostic evidence including application logs, SQL traces, network traces, and user recordings.
- Document findings, workarounds, root cause hypotheses, and reproduction steps.
- Coordinate escalations between Support, Engineering, and Development teams.
- Manage incidents through ITSM platforms and track PRBs and defect tickets.
- Communicate technical findings effectively to customers and stakeholders.
- Create and maintain Knowledge Base (KB) articles.
- Provide detailed troubleshooting documentation and escalation summaries.
Requirements
- Windows Server
- PowerShell
- Windows Services
- Event Viewer
- Certificate Management
- Citrix and Virtual Desktop Infrastructure (VDI)
- IIS
- ASP.NET / .NET Framework
- Application Configuration Management
- Stack Trace Analysis
- Authentication and Security Tokens
- Microsoft SQL Server
- SQL Agent Jobs
- ODBC
- SQL Extended Events
- SQL Troubleshooting and Query Development
- HL7
- Enterprise Interface Engines
- Secure Messaging Solutions
- Identity & Access Management Systems
- EHR Integrations
- TCP/IP
- DNS
- Firewalls
- Network Ports
- PKI and Certificate Management
- Azure DevOps
- GitHub
- ServiceNow or similar ITSM platforms
- Log Analysis and Diagnostic Tools
- AI-enabled troubleshooting and automation tools
- Advanced troubleshooting and root cause analysis
- Environment isolation and issue reproduction
- Escalation and incident management
- Defect classification and release mapping
- Strong customer communication skills
- Technical documentation and knowledge management
- Cross‑functional collaboration and stakeholder management
Nice to have
- Browser Developer Tools
- Fiddler
- Wireshark
- Linux
- Docker
- Container Technologies
- Microsoft Azure
- Amazon Web Services (AWS)
- Experience within Healthcare IT environments is highly desirable, including knowledge of HL7 Workflows, ADT (Admission, Discharge, Transfer), Patient Matching, EHR Systems, EDMS/DMR Platforms, Clinical Workflows and Healthcare Integrations
Additional details
- Originally posted on Himalayas