Network Engineer
HTC Global Services
Hyderabad, Telangana, IndiaPosted 5 days ago
H
Skill Required
IT JobsNetwork EngineertroubleshootingServiceNowand
Role overview
Role Summary: Front-line Tier 2 engineer providing pre-migration consultation, readiness validation, and network/ISP troubleshooting for agent offices, with full case ownership in ServiceNow. Engineers in this role also own SOP/knowledge-article development and Help Desk enablement work that underpins the shift-left roadmap, and serve as backup escalation support for the ACI Support Lead.