Senior developer - PS Innovations
Genesys
IndiaremotePosted 1 month ago
Skill Required
Data-EngineeringData-ScienceSenior-DeveloperBackend-DevelopmentCloud-DevelopmentSenior-Software-DeveloperSenior-Developer-JobsSenior-Technical-DeveloperSenior-Applications-DeveloperSenior-Systems-DeveloperSenior-Application-DeveloperData Warehousingdata engineeringElasticsearchEngineeringR ProgrammingJavaScriptStatisticsSnowflakeanalyticsRESTNode.jsbuildingTableauPythonDockerAzureCiscoCloudJavaETLAWSGCPandAIFulltime
Key highlights
- 5+ years of relevant experience in Data Science or Data Engineering required
- 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development required
- Build AI-powered technology used by more than 8,000 organizations in over 100 countries
- 150+ new AI features were released in the last fiscal year
- August Free Fridays and paid volunteer time as benefits
- Great Place to Work® certified in 17 countries
Role overview
This role involves building, supporting, and operating AI-powered technology used by more than 8,000 organizations in over 100 countries at Genesys. The position focuses on data science and data engineering—designing and optimizing data pipelines, building and refining high-quality models, visualizing and presenting findings, and working closely with business customers and cross-functional teams to deliver customer-specific solutions and translate requirements into production-ready analytics and AI capabilities.
Responsibilities
- Interface with business customers, gathering and understanding requirements
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
- Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes
- Build, improve, and provide ongoing optimization of high-quality models
- Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests
- Continuous improvement in reporting, analysis, and overall process
- Visualize, present, and demonstrate findings as required
- Perform knowledge transfer to customer and internal teams
- Communicate within the global community respecting cultural, language, and time zone variations
- Demonstrate flexibility to adjust working hours to match customer and team interactions
Requirements
- Bachelor's / Master's degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
- 5+ years of relevant experience in Data Science or Data Engineering
- 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
- Hands-on application development experience in AWS/Azure/GCP
- Good working knowledge on any programming language like Java, NodeJS, Python
- Expertise with data modeling, data warehousing, and ETL/ELT development
- Proficiency with REST API, JSON, AWS
- Experience in working and delivering projects independently
- Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, and models
- Excellent communication, initiative, and coordination skills with great attention to detail
- Ability to explain and discuss complex topics with both experts and business leaders
Nice to have
- Experience in Snowflake, Tableau, or ELK
- Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.
- Hands-on Experience with JavaScript, Node.JS or Python
- Hands experience with AWS Application development (Lambda, ECS Fargate, EKS, Docker, SQS, etc.)
Benefits
- Flexible-first culture with flexible ways of working designed to help people do their best work
- Growth opportunities through mentorship, learning programs, leadership development, and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources and regionally tailored programs for employees and their families
- Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys
Additional details
- Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
- A flexible-first culture – Join a global team of nearly 7,000 employees
- After you apply, our Talent Acquisition team reviews your application with the hiring team
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview
- Next, you'll meet the hiring manager and other members of the interview team
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
- Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process
- Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available
- If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral
- Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control
- If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us
- You can expect a response within 24–48 hours
- Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics
- Please note that recruiters will never ask for sensitive personal or financial information during the application phase
- Originally posted on Himalayas