Enterprise Customer Success Manager
Datadog
Delhi, IndiaonsitePosted 1 month ago
Skill Required
Enterprise Customer SuccessObservabilityDatadog
Key highlights
- 3+ years in Customer Success or Account Management required
- Hybrid work model (#LI-Hybrid)
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Inclusive company culture with Community Guilds and Inclusion Talks
Role overview
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and build strong relationships with Datadog’s largest and most strategic customers. You will advocate for the customer internally, ensuring a positive experience while identifying growth opportunities. The role follows a well-defined methodology to align Datadog’s observability and security platform offerings with customers’ technical and business objectives, fostering loyalty, advocacy, and contract optimization.
Responsibilities
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the onboarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization
- With demonstrated understanding of observability and security platforms, align customers’ technical and business objectives to Datadog’s platform offerings
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering, and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join Community Guilds and Inclusion Talks
Additional details
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
- #LI-Hybrid
- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply
- About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center
- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference
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