Sr. Technical Enablement Specialist
Databricks
Bengaluru, IndiaPosted 1 month ago
Skill Required
Field Engineering - EnablementTechnical LeadDatabricksanalyticaldesigningdesignUnityAI
Key highlights
- Sr. Enablement Specialist role at Databricks
- Focus on Technical Support Engineers
- Comprehensive benefits package
Role overview
As a Sr. Enablement Specialist at Databricks, you will apply your expertise in enablement to lead the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers, including collaboration with Support leaders and SMEs and/or Technical Curriculum Developers. Programs in your portfolio can include onboarding and everboarding motions focused on developing and maintaining technical and soft skills for Technical Support Engineers.
Responsibilities
- lead the design, rollout, and adoption of enablement programs for Databricks Technical Support Engineers
- collaborate with Support leaders and SMEs and/or Technical Curriculum Developers
- keep up to date with the latest and greatest that Databricks has to offer when it comes to Support
- work with the enablement team to fully understand the business needs and requirements for Support
- create high-impact programs for Support
- work with a team of technical enablement specialists to curate and design content needed for programs
- use Databricks and Enablement expertise to lead the design, curate, and maintain enablement programs for Databricks Technical Support
- work with subject-matter-experts and technical enablement specialists to scope needs for new courses and updates to existing ones
- drive improvements in Support KPIs through successful enablement programs (lagging indicators)
Requirements
- Experience with enablement programs for technical audiences
- Experience with technical support best practices
- Experience with cross-functional stakeholder management
- Strong analytical skills and data-driven decision-making
Nice to have
- Experience designing and developing highly technical training
Benefits
- Comprehensive benefits and perks that meet the needs of all employees (region-specific details available via link)
Additional details
- Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog.
- Databricks is committed to fostering a diverse and inclusive culture where everyone can excel. Hiring practices are inclusive and meet equal employment opportunity standards. Individuals are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
- If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.