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ServiceNow Senior Software Engineer - ITOM

NewRocket

IndiaremotePosted 16 days ago
NewRocket logo

Skill Required

ServiceNow-DevelopmentITOM-EngineerServiceNow-ConsultantSoftware-EngineerIT-Operations-ManagementServiceNow-ITOM-ArchitectSenior-ServiceNow-EngineerServiceNow-ITOMServiceNow-Software-EngineerServiceNow-Senior-Applications-EngineerSenior-ServiceNow-DeveloperServiceNow-EngineerSoftware EngineerSoftware DeveloperServiceNow DeveloperServiceNowEngineeringTestNGdesignCloudRustITILAPIsETLandAIFulltime

Key highlights

  • 4+ years of ServiceNow ITOM experience required
  • Official ServiceNow training and multiple certifications provided
  • Preferred certifications: ITIL Foundation, ServiceNow CSA and CAD
  • Global AI‑first ServiceNow partner with two decades of experience
  • Commitment to diversity, inclusion, and accommodations for disabilities
  • Role includes leading, coaching, and mentoring a team of Software Engineers

Role overview

NewRocket is a global AI‑first Elite ServiceNow Partner that activates real value on the Now Platform. The company is hiring a ServiceNow Software Engineer with ITOM to lead, coach and mentor a team of Software Engineers, implement and develop customizations based on functional and technical requirements, and deliver large‑scale professional services projects for customers.

Responsibilities

  • Lead, coach and mentor a team of Software Engineers who provide the development of project professional services for customers
  • Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large‑scale, complex professional services projects
  • Interface with end‑users, IT teams and key stakeholders to gather systems requirements for Integrations
  • Customize ServiceNow applications and facilitate rollout of new applications, module – ITOM (CMDB/Discovery)
  • Configure integrations between ServiceNow via REST/SOAP web and other applications
  • Apply experience in Flow Designer, Business Rules, Scripting, Integrations & Logic implementations
  • Provide strong expertise with Custom API & Integrations processes and guide customers through understanding technical solutions to their business requirements
  • Interact with technical SMEs to obtain necessary environment information to support service map and event work
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
  • Participate in user acceptance testing of the resulting maps, impact rules and event management work
  • Promote update sets and data across applicable ServiceNow environments
  • Remediate any production incidents that arise related to this scope
  • Align with existing ServiceNow technical lead for map/event work to ensure a consistent approach that does not break shared patterns
  • Proactively maintain operational documentation and SOPs to reduce support risk and inefficiency

Requirements

  • 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services)
  • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud‑to‑cloud
  • Experience working with ITOM and any bi‑directional, automated integration between two systems
  • Experience in Flow Designer, Business Rules, Scripting, Integrations & Logic implementations
  • Data Extraction Technologies (e.g., JDBC, ODBC) or ETL integrations
  • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
  • Ability to create technical design documents and user documentation
  • A four‑year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
  • Willingness and ability to continue education within the ServiceNow platform and beyond, including completing ServiceNow competency Certifications and Module Accreditations

Nice to have

  • ITIL Foundation certification (preferred)
  • ServiceNow CSA certification (preferred)
  • ServiceNow CAD certification (preferred)

Benefits

  • Official ServiceNow training to achieve multiple certifications
  • Support and guidance to get up to speed on projects
  • Clear expectations set for what success looks like
  • Freedom to use skills and experience to devise innovative solutions that achieve customer goals
  • Commitment to a diverse and inclusive workplace
  • Equal‑opportunity and affirmative‑action employer; accommodations available for individuals with disabilities

Additional details

  • NewRocket is the AI‑first Elite ServiceNow Partner that activates real value on the Now Platform
  • Two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform
  • One of the largest pure‑play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust
  • We #GoBeyondWorkflows to create new kinds of experiences for our customers
  • We #GoingBeyond – Come join our crew!
  • NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments
  • Originally posted on Himalayas
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