Senior Demo Engineer
Freshworks
Bengaluru, KA, IndiaPosted 1 month ago
Skill Required
MicroservicesCD pipelinesEngineeringR ProgrammingJavaScriptdesigningNode.jssecuritybuildingAngularAndroidJenkinswrittenetc.)PythonGitReactCI/CDAgileDesign PatternsHTMLAPIsCSSiOSSQLFulltime
Key highlights
- 5-6 years of professional experience required
- Night shift (IST) required to support AMER region
- Diverse and inclusive work environment
Role overview
Organizations struggle with complex and costly software solutions that often hinder rather than help their growth. Freshworks offers a better alternative with enterprise-grade, user-friendly service software that enhances customer and employee experiences. With a people-first approach to AI, Freshworks eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, and Sony Music, trust Freshworks’ CX and EX software. Join a global team of over 4,500 employees to build impactful solutions with a fresh vision.
Responsibilities
- Work closely with Solution Engineers to deliver high-impact, customized demos to prospects and customers, highlighting advanced features, integrations, and technical capabilities based on specific customer use cases and business needs
- Maintain and develop the internal no-code application that helps automate the demo build process and create efficiencies for Solution Engineers, running it as a full-fledged internal product with minimal handholding
- Understand customer goals and challenges and play an active role in the solution and demo process
- Build quick prototypes and customizations (including custom apps) to demonstrate integration capabilities between Freshworks and other enterprise applications
- Ensure demo environments are prepared and functioning properly before each session, including managing user accounts, custom configurations, and integrations
- Work with engineering teams to address any technical issues related to product demos
- Curate demo environments specific to industries and verticals
- Set up and enable complex workflows and use cases within the product using out-of-the-box (OOB) features and platform tools
- Act as a technical subject matter expert, addressing customer questions around architecture, integrations, security, scalability, and other complex topics during the demo process
- Continuously improve product knowledge and demo skills, staying up-to-date on product updates, new features, and industry trends
- Lead special projects such as analyst presentations and demos
- Provide mentorship to junior Demo Engineers and Solution Engineers
- Implement processes to build scalable features and workflows with the team and recommend coding best practices
- Help hire and train new hires and share best practices for delivering effective demos and handling complex customer queries
- Work in night shift hours (IST) to support the AMER region
Requirements
- 5-6 years of professional experience in software development, building scalable web applications
- Experience in designing web-based solutions and understanding of microservices
- Bachelor’s or Master's degree in CS/SE/EE/IS/MIS or related work experience
- Experience with AI IDEs (Cursor, Claude, Lovable, etc.)
- Experience in JavaScript and Node.js, with a solid understanding of MVC architecture and backend application development
- Experience in SQL/NoSQL databases
- Experience in HTML and CSS
- Experience in Angular or React
- Experience working with APIs (REST, JSON/HTTP)
- Experience in working with AWS Services (EC2, Lambda, etc.) with relevant certifications
- Experience with CI/CD pipelines, including deployment activities and tools such as Jenkins
- Familiarity with Git, code reviews, and Agile/Scrum development practices
- Excellent technical and programming skills
- Solid verbal, written, presentation, and interpersonal communication skills
- Ability to work on a cross-functional team and collaborate effectively
- Highly driven individual with an execution focus and a strong sense of urgency
Nice to have
- Direct experience in product-based companies, especially in the SaaS domain
- Prior experience in a Solution Architect role
- Experience in working with gen-AI-based models to build applications
- Experience in Python or other languages/frameworks
- Mobile application development (iOS or Android) using mobile SDKs within apps
- Experience in AI development tools like Cursor, GitHub Copilot, and Claude
Benefits
- Environment that enables everyone to find their true potential, purpose, and passion
- Commitment to diversity, equity, and inclusion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities
Additional details
- Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences
- Over 72,000 companies trust Freshworks’ CX and EX software
- Over 4,500 Freshworks employees work globally