Platform SRE
Nexcess
IndiaremotePosted 16 days ago
N
Skill Required
Site-Reliability-EngineerPlatform-EngineerSRE-EngineerSystems-EngineerInfrastructure-EngineerPlatform-Reliability-EngineerCloud-SRESREDevOps-SRESite Reliability EngineerPlatform Engineersoftware engineeringSystem DesignSOCtroubleshootingObservabilityEngineeringKubernetesPrometheusautomationTerraformFirmwaresecuritybuildingAnsibleDatadogPythonDockerdesignLinuxCI/CDCloudShell ScriptingandGoCIFulltime
Key highlights
- 3–5+ years of experience in platform engineering, systems engineering, SRE, or infrastructure operations
- Advanced Linux systems administration and troubleshooting expertise, including kernel and firmware-level familiarity
- Experience defining and tracking SLIs/SLOs and working with observability/visualization tools (e.g., Grafana, Datadog, Prometheus, or equivalent)
- Experience supporting enterprise-scale, high-concurrency, or customer-impacting production environments
Role overview
Nexcess provides specialty cloud solutions for organizations where performance and compliance must coexist. The Platform SRE role is a senior technical point of contact for platform engineering, focusing on technical debt reduction, automation, reliability, and operational excellence across production infrastructure.
Responsibilities
- Own the lifecycle of firmware, kernel, OS, and software patching across the managed hosting fleet and managed application environments
- Build a standing inventory and risk model of technical debt (end-of-life OS versions, unpatched firmware, deprecated software) and drive prioritized remediation plans
- Evaluate and implement infrastructure modernization initiatives, replacing manual or legacy processes with supportable, automated alternatives
- Design and build automation for provisioning, deployment, patching, remediation, and configuration management across managed apps and managed hosting fleets
- Own the design of automated release pipelines: planning, staging, and executing releases with defined human-in-the-loop approval gates
- Develop self-healing and auto-remediation capability for common failure modes to reduce manual operational load
- Support and extend CI/CD workflows and infrastructure-as-code practices across the platform
- Define SLIs and SLOs for platform engineering and operations in partnership with engineering and product stakeholders
- Instrument systems to measure SLIs accurately and build SLO tracking into standard reporting
- Build and maintain dashboards (e.g., Grafana, Datadog, or equivalent visualization tooling) to make SLI/SLO performance, error budgets, and platform health visible to engineering and leadership
- Continuously improve platform observability: monitoring, alerting, logging, and tracing: across distributed and containerized environments
- Serve as the frontline technical responder: acknowledge pages quickly, diagnose, and remediate platform-level issues
- Partner with the Incident Management team, who own incident command, severity classification, and customer communication: this role provides the technical hands and expertise, not incident ownership
- Contribute technical findings to blameless root cause analysis (RCA) and own follow-through on corrective actions for platform systems
- Maintain runbooks and on-call readiness for platform and infrastructure systems
- Track incident trends on platform systems and feed them back into the technical debt and automation roadmap
- Partner with software engineering teams on platform architecture, operational readiness reviews, and scalability initiatives
- Support platform security, compliance, and operational governance requirements
- Mentor engineers and contribute to technical leadership and knowledge-sharing across the team
- Maintain clear operational documentation and contribute to team standards and process improvement
- Other duties as assigned
Requirements
- 3–5+ years of experience in platform engineering, systems engineering, SRE, or infrastructure operations (level based on experience and scope)
- Advanced Linux systems administration and troubleshooting expertise, including kernel and firmware-level familiarity
- Strong experience with Kubernetes, Docker, and container orchestration/distributed systems
- Hands-on automation and infrastructure-as-code experience (e.g., Terraform, Ansible, Puppet/Chef, or equivalent)
- Experience building or maintaining CI/CD and automated release/deployment pipelines
- Experience defining and tracking SLIs/SLOs and working with observability/visualization tools (e.g., Grafana, Datadog, Prometheus, or equivalent)
- Experience supporting enterprise-scale, high-concurrency, or customer-impacting production environments
- Demonstrated experience as a technical responder in production incidents, including root cause analysis and corrective action follow-through
- Strong scripting ability (e.g., Python, Bash, Go) for automation and tooling
- Strong troubleshooting skills across compute, network, storage, and application layers
- Experience supporting cloud-hosted, managed hosting, or hybrid infrastructure environments
- Ability to lead technical initiatives, mentor others, and communicate clearly across teams
Nice to have
- Experience owning fleet-wide firmware/OS patch management programs at scale
- Experience designing human-in-the-loop release automation or progressive delivery systems (canary, blue/green)
- Familiarity with error budgets and SLO-driven prioritization frameworks
- Experience with configuration/patch management at scale across heterogeneous hardware fleets
Additional details
- The Platform SRE team owns three core mandates: technical debt reduction, automation of critical operational workflows, and reliability and incident support
- This position serves as a senior technical point of contact for platform engineering, driving initiatives around scalability, fault tolerance, automation, and operational excellence across production infrastructure