VDI and MDM Administrator (Remote, Any Location, IN)

Foundever

IndiaremotePosted 1 month ago

Skill Required

VDI-AdministrationMDM-AdministrationSystems-AdministratorIT-InfrastructureCloud-AdministrationVDI-AdministratorVDI-Solutions-EngineerVDI-EngineerDesktop-Virtualization-EngineerandAzuretroubleshootingrelated fieldautomationShell ScriptingdesigningsecurityPythondesignCloudAWSFulltime

Key highlights

Required: Bachelor’s degree in Computer Science, IT, or related field
Required: Experience as a VDI and MDM Administrator
Key Tech: Amazon WorkSpaces, Citrix, Azure Virtual Desktop, and Microsoft Intune

Role overview

Foundever is a global leader in customer experience (CX) management with 150,000 people connecting best-known brands with customers via voice, chat, and social media for over 400 clients. We are seeking a skilled and motivated VDI (Virtual Desktop Infrastructure) and MDM (Mobile Device Management) Administrator to join our IT team to design, implement, and manage our VDI and MDM environments, ensuring optimal performance, security, and user experience.

Responsibilities

Design, deploy, and maintain VDI solutions using technologies such as Amazon WorkSpaces, Citrix, and Azure Virtual Desktop to ensure reliable and scalable virtual desktop environments.
Monitor VDI performance, troubleshoot issues, and optimize system resources for user efficiency.
Collaborate with cross-functional teams to implement VDI projects and enhancements.
Manage user profiles, application delivery, and access controls within the VDI environment.
Implement and manage MDM solutions, specifically Microsoft Intune, to secure, monitor, and manage mobile devices.
Configure policies, profiles, and applications within Microsoft Intune to ensure compliance and security across devices.
Support the enrollment of devices and provide technical support for end-users.
Monitor device compliance and address security threats or vulnerabilities.
Maintain documentation for VDI and MDM processes, configurations, and troubleshooting steps.
Prepare regular reports on system performance, trends, and security compliance.
Provide technical support to end-users for VDI and MDM-related issues, ensuring timely resolution.
Conduct training sessions for users on best practices for using VDI and mobile devices.
Stay updated on industry trends and emerging technologies related to VDI and MDM.
Recommend and implement improvements to enhance system performance and security

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience as a VDI and MDM Administrator or similar role.
Strong knowledge of VDI technologies, including Amazon WorkSpaces, Citrix, and Azure Virtual Desktop, as well as MDM solutions, particularly Microsoft Intune and Azure.
Proficiency in troubleshooting and resolving technical issues related to virtual desktops and mobile devices.
Familiarity with managing network infrastructure, security protocols, and compliance standards.
Excellent communication skills and the ability to work collaboratively with diverse teams.

Nice to have

Relevant certifications (e.g., AWS Solutions Architect Associate, Citrix Certified Professional, Microsoft Azure/Intune).
Experience with cloud-based VDI solutions and mobile device management platforms.
Knowledge of scripting languages (e.g., PowerShell, Python) for automation of tasks.