Enterprise Account Manager - D2C Brands
Paytm
Noida, Uttar Pradesh, IndiaPosted 27 days ago
Skill Required
SalesInformation ArchitectureEngineeringGoAI
Key highlights
- 4–8 years of experience required
- Enterprise SaaS/CPaaS/MarTech background required
- Focus on D2C, retail, and e-commerce brands
Role overview
As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands. You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform—our AI-powered customer engagement platform. In this role, you will be responsible for driving new business, growing existing accounts, and positioning our comprehensive suite of solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement.
Responsibilities
- Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands.
- Consistently deliver on annual revenue, gross margin, and account growth targets.
- Proactively identify and execute cross-sell and upsell opportunities across the full product suite.
- Build, nurture, and manage strong executive relationships with CXOs and decision-makers across Marketing, CRM, Digital, Customer Experience (CX), Support, Product, and E-commerce teams.
- Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion.
- Develop and execute comprehensive account plans for key enterprise clients.
- Drive long-term product adoption, platform usage, and account retention.
- Continuously track key business metrics, including revenue growth, adoption rates, and customer success KPIs.
- Understand complex customer challenges and architect tailored solutions across Enterprise CPaaS (WhatsApp, SMS, Voice, Email, and RCS), AI Agents, Omnichannel Customer Engagement, and Conversational Commerce.
- Share critical customer feedback, adoption barriers, feature requests, and market intelligence to directly influence the product roadmap.
- Partner closely with internal delivery teams to ensure flawless implementation, seamless onboarding, and high platform adoption.
- Collaborate with Marketing to develop compelling success stories, case studies, reference accounts, and strategic go-to-market initiatives.
- Coordinate with Finance & Business Operations on commercial structuring, pricing models, renewals, invoicing, and long-term account expansion plans.
Requirements
- 4–8 years of experience in Enterprise SaaS, CPaaS, MarTech, CRM, or Customer Engagement platforms.
- Demonstrated track record of selling into D2C, retail, e-commerce, or consumer brands.
- Proven success in managing enterprise-level accounts and consistently meeting or exceeding revenue targets.
- Enterprise Sales, Account Planning, Upselling/Cross-selling
- MarTech/CPaaS, Customer Journey Mapping, Conversational Commerce
- Executive Stakeholder Management, High-Impact Presentation & Communication
- Negotiation, Deal Structuring, Commercial Acumen