Posted today · be early
Engineering Manager, Managed Services
Canonical
WorldwideremotePosted today
Skill Required
Engineering-ManagementCloud-EngineerManaged-ServicesService-Engineering-ManagerManaged-Services-EngineeringEngineering-ManagerIT-Engineering-ManagerInfrastructure-Engineering-ManagerManaged-Services-ManagerSupport-Engineering-ManagerEngineering ManagerEngineeringSystem AdministrationSystem DesignKubernetesTestNGPythonLinuxC++AgileCloudJavaSassandGoAIFulltime
Key highlights
- Performance‑driven annual bonus or commission
- Bachelors degree in a technology field required
- Travel up to 20% for team and customer events
- $2,000 personal learning and development budget per year
- Global remote role with twice‑yearly in‑person team sprints
- Proven experience with OpenStack
Role overview
The Cloud Engineering Manager for the BootStack team will lead a remote engineering group that designs, builds, and operates modern distributed systems on private infrastructure, delivering managed services such as Kubernetes and OpenStack to global customers. The role involves managing engineers, ensuring service‑level agreements, implementing disciplined engineering and operations processes, and collaborating with customers, product engineering, and operations.
Responsibilities
- Manage a growing engineering team to optimise the quality and velocity of both development and operations
- Identify and measure team health indicators
- Implement disciplined engineering and operations processes
- Represent the BootStack team with respect to stakeholders, customers, and external teams
- Ensure proper team focus on priorities, milestones, and deliverables
- Work to meet service level agreements with customer deployments around the globe
- Deliver quality managed services in a consistent, timely manner
- Manage engineers that oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering
- Collaborate with customers, product engineering, and operations
Requirements
- Bachelors (or equivalent) education in a technology field
- Proven track record of professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
- Proven experience with OpenStack
- Demonstrated strong commitment to testing methodologies and maintainable code quality
- Strong communication and cooperation skills
- Experience with agile software development methodologies
- Experience working in and managing distributed teams
- Technical aptitude for understanding complex distributed systems
- Experience with cloud topologies and technologies
- Travel to team and company events and customer meetings, roughly 20% or less
Nice to have
- Experience with Linux system administration, Ubuntu/Debian (a plus)
- Affinity for open source development
- Passion for Linux and Cloud technologies
Benefits
- Performance‑driven annual bonus or commission
- Distributed work environment with twice‑yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Team Member Assistance Program & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long‑haul company events
Additional details
- Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
- Ubuntu is used in public cloud, data science, AI, engineering innovation, and IoT.
- Customers include world‑leading public cloud and silicon providers and industry leaders across many sectors.
- The company is a pioneer of global distributed collaboration with 1,200+ colleagues in 75+ countries and very few office‑based roles.
- Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
- The company is founder‑led, profitable, and growing.
- Canonical publishes Ubuntu, a key open‑source project for AI, IoT, and the cloud.
- Most colleagues have worked from home since Canonical’s inception in 2004.
- Canonical is an equal opportunity employer that fosters a workplace free from discrimination and values diversity of experience, perspectives, and background.
- Originally posted on Himalayas.