Senior Pre-Sales Engineer (Singapore)
Deepgram
APAC | Remote, IndiaremotePosted 1 month ago
Skill Required
EngineeringsecuritybuildingwrittenCybersecuritydesignCloudAPIsandAIFulltime
Key highlights
- 5+ years required in Solutions Engineering or pre-sales
- APAC data privacy/compliance expertise required
- Part of a Voice AI platform serving 200,000+ developers and major clients like Twilio
- Long-term partnership model with AEs and customers
- Fast-paced environment requiring continuous adaptation
Role overview
Deepgram is seeking a Pre-Sales Solutions Engineer based in Singapore to support APAC expansion. The role involves leading technical discovery, designing proof-of-concepts (POCs), building prototypes/demos, advising on architecture, handling security/compliance across APAC regions, troubleshooting, and creating reusable assets. The Solutions Engineer will partner with sales teams long-term, from discovery to production expansion, while adhering to a fast-paced, AI-first environment requiring continuous learning and adaptability.
Responsibilities
- Lead technical discovery for strategic opportunities and map business goals to technical success criteria
- Design, scope, and execute POCs with defined datasets, metrics, and timelines
- Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs
- Advise on architecture for accuracy, latency, scalability, cost, and data residency (cloud, self-hosted, hybrid)
- Run security and compliance assessments for APAC regulations (Singapore PDPA, Japan APPI, etc.)
- Triage and debug issues during evaluations with collaboration across Product, Engineering, and Support
- Create reusable assets like reference architectures, runbooks, and field guides from repeated requests
- Partner with Solutions Architects and Support for post-sale continuity during expansions
- Collaborate with AEs, CSMs, and partners on technical positioning, demos, and validation
Requirements
- 5+ years in Solutions Engineering or similar pre-sales role
- Software engineering experience in JavaScript/TypeScript, Python, or Rust (build POCs/tools used by real users)
- Hands-on experience with modern cloud platforms (Docker, Kubernetes, networking, secure API design)
- Proven track record leading POCs for enterprise customers and securing technical wins
- Strong written/verbal communication for technical and executive audiences
Nice to have
- Experience with speech recognition, TTS, voice quality analysis, or LLM-orchestrating AI agents
- Familiarity with telephony/media concepts (SIP, WebRTC, streaming, WebSockets)
- Experience with self-hosted/hybrid deployments (Helm-based installs, observability)
- Strong understanding of APAC authentication/authorization/data residency requirements
- Fluency in an Asian language (Japanese, Korean, Mandarin, Hindi)
Additional details
- Based in Singapore with follow-the-sun model, serving APAC
- Travel requirement: 10-20% within region for customer milestones
- AI-first company culture requiring constant experimentation and learning
- Shifts from ticket work to pre-sales escalations in first 90 days
- Collaboration with cross-functional teams (Sales, Product, Engineering)
- Partnership with AEs for long-term customer relationships
- Need for excellent English with APAC language proficiency as a plus
- Familiarity with procurement and data privacy expectations in APAC