Lead, Onboarding, KYC, UK
Tide
India, HyderabadPosted 2 months ago
Skill Required
UK/ Europe RegionEngineeringbuildingfintechdesign
Key highlights
- Senior leadership role in KYC/onboarding
- 5+ years of senior leadership experience required
- Flexible and remote work options (WOO policy)
- Global scale: 2M+ members, $300M+ funding
- Health, life, and mental wellbeing benefits
- Great Place to Work certified
Role overview
At Tide, we help SMEs save time and money by offering business accounts, banking services, and connected administrative solutions like invoicing and accounting. Tide is transforming the small business banking market, supporting over 2 million members globally across the UK, India, Germany, and France. We are seeking a strategic and driven Onboarding KYX Lead to oversee and evolve Tide’s First Line KYC function for new member onboarding. This senior leadership role is critical to ensuring robust, scalable, efficient, and compliant onboarding processes in all markets we operate in, with a focus on quality, automation, member experience, and risk mitigation.
Responsibilities
- Lead a high-performing First Line KYC function responsible for all pre-boarding and onboarding activities, including identity verification, business verification, risk profiling, and screening
- Ensure operational execution of Tide’s KYC framework during onboarding
- Design and implement efficient and scalable onboarding workflows aligned with regulatory requirements and internal risk appetite
- Partner with Compliance to embed regulatory changes and new requirements into operational processes
- Own and continuously improve onboarding SLAs, quality controls, and operational metrics to deliver high-quality outcomes at scale
- Define and oversee the use of automation, tooling, and data sources to optimize onboarding throughput and accuracy
- Collaborate with Product and Engineering teams to define onboarding requirements and support feature development and rollout
- Maintain strong oversight over headcount, forecasting, and cost control within the function
- Represent the onboarding KYC function in internal governance forums, risk committees, audits, and regulatory interactions
- Drive a culture of ownership, collaboration, compliance, and member-first mindset across all teams under your remit
Requirements
- At least 5 years of senior leadership experience in KYC, onboarding, or AML operations within Financial Services, Fintech, or regulated sectors
- Strong expertise in KYC onboarding frameworks, member due diligence, business verification, and risk assessment processes
- Experience managing large operational teams, with a proven track record of developing people and building culture
- In-depth knowledge of relevant regulatory frameworks (e.g. UK Money Laundering Regulations, EU AMLD, local licensing obligations)
- A strong understanding of risk typologies relevant to onboarding: impersonation fraud, synthetic identities, shell companies, PEPs, sanctions, etc.
- Demonstrable experience working with Product and Tech teams to implement operational tools, decision engines, and automation solutions
- Excellent communication, influencing, and stakeholder management skills – capable of engaging with senior leaders and regulators
- Fluency in English
- A data-driven mindset – confident in using KPIs, MI, and analytics to drive operational performance and decision making
- Ability to thrive in a fast-paced, scaling business with evolving priorities
Benefits
- Flexible working arrangements, including the Working Out of Office (WOO) policy allowing remote work from home or anywhere in the home country, plus the ability to work from a different country for 90 days of the year
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing support through Plumm
- Learning & Development Budget
- WFH Setup allowance
- Family & Friendly Leaves
Additional details
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- Offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg
- Tide champions a flexible workplace model supporting in-person and remote work, with offices designed as hubs for innovation and team-building
- Tide is committed to diversity, equity, and inclusion, fostering a transparent and inclusive environment where everyone’s voice is heard
- Tide does not charge fees at any stage of the recruitment process; all official job opportunities are listed on the Careers Page; communication from Tide comes only from @tide.co email addresses
- Tide leverages AI to enhance the hiring experience, as outlined in the AI Policy
- Personal data will be processed by Tide for recruitment purposes in accordance with Tide's Recruitment Privacy Notice