Senior Network Engineer
Twilio
Remote - IndiaremotePosted 2 days ago
Skill Required
ITNetwork EngineerNetwork MonitoringtroubleshootingEngineeringCloud SecuritynetworkingautomationObservabilityFirewallTCP/IPTerraformsecuritybuildingwrittendesignLinuxCiscoAgileCloudRustITILDNSAWSVPNandAI
Key highlights
- Salary: Competitive pay.
- Required experience: 7+ years in network infrastructure.
- Key benefit: Generous time off and wellness leave.
- Notable requirement: Advanced knowledge of IEEE 802 standards and IETF protocols.
Role overview
Join Twilio as a Senior Network Engineer to build, operate, and maintain the global corporate network infrastructure, including VPN, ZTNA, and cloud connectivity. As part of the Identity and Network Trust team, you’ll monitor network performance, troubleshoot escalated issues, and collaborate with security and engineering teams to ensure a secure and efficient network. This remote role is based in India and involves approximately 15% travel for team and customer connections.
Responsibilities
- Build, operate, and support the global Twilio IT network infrastructure.
- Keep track of network assets, including network hardware and software.
- Monitor network performance, availability, utilization, throughput, and latency, providing measurable metrics to the IT leadership team.
- Work closely with stakeholder teams to determine current and future network needs.
- Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).
- Develop methods and tools to test and implement new LAN/WAN systems.
- Analyze the current network structure and collaborate on making the network more efficient, scalable, and sustainable.
- Formulate strategies to maintain and upgrade network systems efficiently.
- Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.
- Create and maintain documentation for network design, IT network standards, and processes.
Requirements
- 7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services, and networking.
- 5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls.
- 3+ years of experience with AWS cloud services and networking.
- Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing, and switching protocols.
- Hands-on knowledge of network monitoring.
- Knowledge of network security to implement security policy for compliance.
- Proficient skill in Windows, Mac, Linux client networking.
- Experience in troubleshooting network problems at different OSI model layers.
- University degree in computer science or equivalent experience.
- Excellent written and verbal communication skills.
Nice to have
- Cisco CCNA/CCNP Certification.
- AWS certification.
- Zscaler Zero Trust Systems experience and/or certifications.
- Scripting language with API automation.
- Experience with infrastructure as code (IaC) using Terraform.
- Knowledge of ITIL framework and its application in a network environment.
- Project management skills.
Benefits
- Competitive pay.
- Generous time off.
- Ample parental and wellness leave.
- Healthcare.
- Retirement savings program.
Additional details
- Twilio is a remote-first company, but occasional in-person attendance may be required for team gatherings, functional off-sites, or customer meetings.
- Approximately 15% travel is anticipated for this role.
- Location: Remote, based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
- Twilio uses AI to assist in the hiring process, but all decisions are made by real Twilions.
- Twilio is an equal opportunity employer and participates in the E-Verify program in certain locations, as required by law.