Manager, AI Outcomes
Glean
Bangalore, IndiaPosted 27 days ago
Skill Required
Customer OutcomesAIServiceNowbuildingEmbedded CdesignGitAPIsGenerative AI
Key highlights
- Hybrid role (4 days/week in Bangalore office)
- 4+ years of people management + customer-facing consultative experience required
- Eligible for variable compensation, equity, and benefits
Role overview
Glean is the Work AI platform that helps enterprises work smarter with AI, offering advanced search, AI assistants, and scalable AI agents on a secure, open platform. The company is seeking a leader for its AI Outcomes Manager (AIOM) team, which ensures customers' end-users successfully adopt and derive measurable value from Glean’s AI solutions. The role involves managing a team, developing adoption playbooks, engaging with stakeholders, and driving business transformation through AI adoption. The leader will also synthesize field feedback, influence the product roadmap, and serve as a thought leader on AI outcomes and user transformation.
Responsibilities
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products
- Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers
- Engage with executive sponsors and business stakeholders across priority accounts
- Partner cross-functionally with the other leaders of the customer organization including: Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities
- Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally
Requirements
- 4+ years of experience in a people management position along with customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company
- Demonstrated ability to lead teams and drive business transformation through technology adoption
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI
- Proven product sense and ability to maximize the impact of complex software platforms
- Experience facilitating workshops and change management programs for business transformation
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices
Benefits
- Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience
- Certain roles may be eligible for variable compensation, equity, and benefits
Additional details
- This role is hybrid (4 days a week in our Bangalore office)
- We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race
- At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required
- Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement
- By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms
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