Technical Account Manager Architect - India
ClickHouse
India (Remote)remotePosted 27 days ago
Skill Required
Support ServicesTechnical LeadSystem DesignData WarehousingObservabilityEngineeringKubernetesbuildingAzureLinuxCloudAWSGCPAI
Key highlights
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience with scalable, fault-tolerant, distributed DBMS
- Equity in the company - Every new team member who receives stock options
- Remote-friendly globally distributed company operating in over 20 countries
Role overview
The Technical Account Manager (TAM) Architect is a new role on ClickHouse's Support Services team, reporting to the regional Support Engineering Managers. The role blends TAM, consultative, and support functions, working with strategic customers to provide consultative support, escalation insights, and oversight, while also assisting with L3 (escalated) support cases for enterprise customers. The person can be remote in India but must be open to regional travel for onsite customer visits, with work split roughly 50% case-initiated consultative support and 50% TAM functions.
Responsibilities
- Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs
- Provide architectural, technical, and migration guidance and assistance
- Lead projects, escalations, and meetings to enable ongoing user/customer success
- Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
- Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
- Assist with hiring and mentoring new team members
- Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
- Perform ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight
- 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
- 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)
Requirements
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
- Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
- Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
- Highly technical with a focus on providing useful solutions to our users, customers, and prospects
- Great communicator with team members and customers
- Consulting, support, and project management skills and background
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
- Self-driven, curious, and eager to continuously learn and grow
Benefits
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries
- Healthcare - Employer contributions towards your healthcare
- Equity in the company - Every new team member who joins our company receives stock options
- Flexible time off in the US, generous entitlement in other countries
- A $500 Home office setup if you're a remote employee
- Global Gatherings – Opportunities to engage with colleagues at company-wide offsites
Additional details
- About ClickHouse: Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies
- ClickHouse has more than 4,000 customers and ARR that has grown over 250 percent year over year
- ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads
- The company's momentum was recently validated by a $400M Series D financing round
- Recent customers include Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments
- Existing customer base includes AI innovators and global brands such as Meta, Cursor, Sony, and Tesla
- Mission: transform how companies use data
- The role is planned to report to our regional Support Engineering Managers
- Some onsite regional travel will be required, estimated currently at up to 35% of the time
- This person can be remote in India, but must be open to regional travel as required for onsite customer visits
- Compensation: For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed
- Salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments
- An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization
- Compensation questions can be directed to paytransparency@clickhouse.com
- Culture: As part of a rapidly scaling start up, you will be instrumental in shaping our culture
- Equal Opportunity: ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
- Privacy Statement available via link in original posting