Posted today · be early
Senior Ecommerce Manager, Post-Purchase
Grüns
WorldwideremotePosted today
Skill Required
ECommerce-ManagerProduct-ManagerCustomer-Retention-ManagerPost-Purchase-ManagerGrowth-ManagerSenior-ECommerce-Marketing-ManagereCommerce-Marketing-ManagerDTC-Ecommerce-ManagerDigital-Commerce-ManagerEngineeringanalyticalanalyticsTestNGdesignRustAPIsandGoogle AnalyticsGoAIFulltime
Key highlights
- Salary: $140,000-$160,000 base plus bonus depending on experience
- 3-7 years of product management, ecommerce, or retention-focused experience required
- Fully remote position with biannual in-person off-sites
- Proficiency with Claude Code and Claude Design (or similar AI-assisted workflows) required
- Free Grüns products included as a perk
- Comprehensive benefits coverage for employee and family
Role overview
Grüns is seeking a Senior Ecommerce Manager, Post-Purchase to own the customer experience after purchase, including cancellation flows, order management, loyalty, and referral programs. You'll partner closely with Retention, Engineering, and Design to build new post-purchase features from idea to launch, while owning upsell, cross-sell, and retention metrics using customer research, UX design, and analytics.
Responsibilities
- Own the performance and engagement of customers after they purchase a Grüns product, including cancellation flows, order management, loyalty, and referral experiences
- Build new post-purchase features end to end, from customer research and UX design through launch, partnering closely with the Retention team, Engineering, and Data
- Own analytics reporting on engagement and features, identifying leading indicators of feature usage and how they tie to retention
- Own upsell (to longer-frequency plans), cross-sell, and retention metrics, with a strong focus on price modeling, price positioning, and testing
- Help members discover and build their own custom Grüns nutrition pack across the product lineup — a core part of how the company scales over the next five years
- Build a repeatable, scalable post-purchase testing function from the ground up
- Partner with Retention organization to improve customer longevity and stickiness
Requirements
- 3-7 years of product management, ecommerce, or retention-focused work, preferably at a DTC company or a company that delivers digital experiences as part of its core service
- Proficient with Claude Code and Claude Design (or similar AI-assisted workflows) across ideation, design, copy, and build
- Deep experience with analytics and retention reporting (e.g., GA4, Heap, or a retention/cohort platform)
- Comfortable partnering with engineers on what needs to be built, whether APIs, backends, or queues
- Deep knowledge of customer research and UX design methods
- Experience with price modeling, price positioning, and a pricing/testing platform (e.g., Intelligems)
Nice to have
- Growth-oriented: seeks feedback, asks questions, and builds skills across tools
- Decisive prioritizer: synthesizes engagement, retention, and pricing data to make informed bets, picking the path expected to drive the most impact even without complete information
Benefits
- Fully remote, high-trust work environment
- Biannual off-sites to connect in person
- Comprehensive benefits coverage for you and your family
- Generous PTO
- Free Grüns products
- Perks centered around health and well-being
- Base salary range $140,000-$160,000 plus bonus depending on experience
Additional details
- AI-driven approach: obsessed with automating work and creating new workflows using AI
- Curious and analytical: constantly digs into engagement and retention data to understand customer behavior and identify new opportunities
- Action-biased: doesn't wait for perfect information; moves fast, iterates often, and learns from what's live
- Collaborative communicator: keeps engineering, design, and Retention aligned through clear, proactive updates
- Process-minded: brings structure to feature and pricing testing, knows how to brief clearly, QA effectively, and document learnings post-launch
- Member-obsessed: approaches every feature and test from the lens of the member — 'Where might they get stuck?' 'What would make them stay, upgrade, or refer a friend?'
- Company values: 'Be the Best' — holds self, teams, and partners to incredibly high standards and raises the bar constantly; 'We've never done this before' isn't an excuse, it's an invitation
- Company values: 'Own It' — acts like their name is on the door, takes complete ownership of outcomes, collaborates deeply, works through roadblocks not around them, and never waits for someone else to solve the problem
- Company values: 'Drive Impact, Urgently' — measures impact not effort, works smart and hard, moves fast, and uses every tool at disposal including AI to focus energy where it matters most
- Grüns provides comprehensive, real nutrition through gummies formulated from 60 nutrient-dense and whole-food ingredients, as a grab-and-go daily snack
- Originally posted on Himalayas
