Posted today · be early
Infrastructure Manager
Civica
IndiaremotePosted 1 day ago
Skill Required
Infrastructure-ManagerIT-Infrastructure-ManagerCloud-Infrastructure-ManagerInfrastructure-Operations-ManagerInfrastructure-LeadInfrastructure-ManagementInfrastructure-Engineering-ManagerBackup and RecoverySOCAzureEngineeringnetworkingautomationObservabilitysecuritybuildingCloudIAMandAIFulltime
Key highlights
- Salary/compensation: Not stated
- Level Required: Significant experience leading Infrastructure, Cloud, Platform Engineering or IT Operations teams in enterprise environments
- Key benefit: Days of Difference leave to volunteer for a charity of your choice
- Notable requirement: Proven success managing geographically distributed teams across the UK, India and APAC
- Key responsibility: Lead delivery of infrastructure projects leveraging Microsoft Azure, PaaS, containerised platforms and AI-enabled infrastructure
- Team scope: Geographically distributed team across UK, India and APAC
Role overview
Civica is a GovTech company with 21 years of continuous growth, providing software that helps over 5,000 public bodies across the globe deliver critical services to more than 100 million citizens — from local and state government to education and health and care. As an Infrastructure Manager within Civica's Infrastructure Services team, you will lead a geographically distributed team across the UK and India, responsible for delivering secure, resilient, scalable and cost-effective infrastructure services that underpin Civica's global operations. This is a critical leadership role combining strong technical expertise with exceptional people management and delivery capabilities.
Responsibilities
- Lead and develop a geographically distributed Infrastructure team across the UK, India and APAC
- Manage priorities, resources and delivery across projects, operations, incidents and escalations
- Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation and resilience services
- Lead critical infrastructure incident response, service recovery and continuous improvement initiatives
- Ensure infrastructure services meet quality, security, governance and operational standards
- Support cloud transformation, data centre exit, M&A integration and infrastructure modernisation programmes
- Promote automation, service optimisation, FinOps and capacity management best practices
- Collaborate with Security, IAM, Network Services, Helpdesk and business stakeholders to deliver enterprise priorities
- Manage team performance, capability development and workforce planning
- Report on delivery progress, risks, dependencies and operational performance
- Play a key part in Civica's wider IT transformation journey including major initiatives such as data centre exit programmes, cloud modernisation, infrastructure optimisation, automation and resilience improvements
- Lead the delivery of cutting-edge infrastructure projects leveraging Microsoft Azure, Platform-as-a-Service (PaaS) technologies, containerised platforms and emerging AI-enabled infrastructure capabilities
Requirements
- Significant experience leading Infrastructure, Cloud, Platform Engineering or IT Operations teams in enterprise environments
- Proven success managing geographically distributed teams, operational services and project delivery
- Strong experience in resource, capacity, risk and dependency management
- Working knowledge of Azure, hybrid infrastructure, automation, resilience, disaster recovery and service management
- Leadership of remote and geographically distributed teams
- Infrastructure delivery and operational management
- Resource, project and capacity planning
- Incident and escalation management
- People leadership, coaching and performance development
- Risk, dependency and stakeholder management
- Continuous improvement and service quality focus
- FinOps, optimisation and cost awareness
- Strong communication and decision-making skills
- Technical understanding of Azure and hybrid infrastructure environments
Nice to have
- Managing global infrastructure or cloud engineering teams across multiple time zones
- Delivering infrastructure projects within fast-paced enterprise environments
- Leading teams through transformation, migration, data centre exit or M&A initiatives
- Improving service reliability, operational maturity and engineering practices
- Working with Security, Architecture, IAM and Operations teams to manage delivery and risk
- Knowledge of FinOps, resilience, disaster recovery, backup and capacity planning
- Hands-on experience with Azure, automation and platform services
- Building high-performing, accountable and inclusive engineering teams
- Relevant cloud, infrastructure, management or project delivery certifications
Benefits
- Inclusive, safe and welcoming environment for all employees, new and old
- Focus on learning with opportunities to grow and be your best
- Days of Difference leave — volunteer for a charity of your choice
- Flexible work options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working
- Supporting work–life balance based on individual needs
- Opportunity to make a real difference to people and communities in public services
- Help champion the use of technology in public services to improve outcomes for citizens and public sector organisations
- Unlock the best version of yourself and achieve growth in your career
Additional details
- Originally posted on Himalayas
- Civica has 21 years of continuous growth and success
- Over 5,000 public bodies across the globe use Civica's software
- Services delivered to over 100 million citizens
- Sectors include local government, state government, education, and health and care
- Aspiration is to be a GovTech champion everywhere across the globe