Associate Customer Program Manager - Injection Molding (IM)
Fictiv
Bengaluru, India OfficePosted 1 month ago
Skill Required
Program ManagementEngineeringwrittendesign
Key highlights
- Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday
- 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles required
- Hybrid work schedule – 3 nights in office, 2 nights remote
Role overview
In the role of Associate Customer Program Manager – Injection Molding (IM), you will work directly with US-based customers to support injection molded part programs from prototype through production. You will leverage your injection molding expertise, problem-solving skills, and customer advocacy to help customers successfully launch and scale their products. This role involves collaborating with cross-functional teams to manage injection molding programs end-to-end, ensuring tooling readiness, production execution, quality expectations, and on-time delivery while proactively resolving issues. The position supports multiple customers across a variety of injection molding programs executed through Fictiv’s global manufacturing network.
Responsibilities
- Act as the primary advocate for customers running injection molding programs through Fictiv.
- Build strong relationships with customers to ensure a seamless, high-quality experience from tooling kickoff through production.
- Support customers with injection molding programs including tooling development, DFM alignment, first article validation, production ramp, and ongoing manufacturing support.
- Ensure technical and operational alignment across teams.
- Manage multiple injection molding orders and programs concurrently across customers and internal operations teams.
- Prioritize and resolve requests to meet customer expectations for timing, quality, and manufacturability.
- Gather, interpret, and communicate design intent, DFM feedback, tooling considerations, molding parameters, and quality requirements to ensure orders are executed successfully.
- Work closely with sales, tooling engineers, manufacturing partners, and quality teams to resolve issues, address manufacturability concerns, and drive successful program outcomes.
- Provide top-down oversight across the entire lifecycle of injection molding programs, ensuring delivery against scope, quality standards, and schedule commitments.
- Identify opportunities to improve processes related to injection molding program execution, customer communication, and operational efficiency, and partner with cross-functional teams to implement improvements.
Requirements
- Bachelor’s degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Plastics Engineering, or Tool Engineering.
- Diploma or advanced certification in Tool & Die / Tool Engineering from recognized tool room institutes (e.g., NTTF, CITD, IGTR, CTTC) is also acceptable.
- 5+ years of experience in injection molding project management, manufacturing operations, supply chain, or customer-facing manufacturing roles.
- Strong understanding of injection molding processes, including tooling development, DFM considerations, part design for manufacturability, production ramp, and quality control.
- Experience supporting NPI programs, prototype tooling, bridge tooling, and production injection molding programs.
- Strong organization, prioritization, and attention to detail.
- Excellent communication skills (written and verbal) with the ability to translate technical manufacturing topics into clear customer-facing updates.
- Must be fluent in written and spoken English.
- Self-starter mindset with strong ownership and accountability.
- Comfortable operating in a hands-on, high-performance environment focused on delivering measurable outcomes for customers.
- Strong interest in expanding knowledge across the manufacturing ecosystem and new product development processes.
Nice to have
- MBA.
- Experience working with global manufacturing partners or contract manufacturers.
- PMP or project management certification and familiarity with program management frameworks.
- Experience working directly with US-based customers and/or during US business hours.
Additional details
- Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours).
- This role follows a hybrid work schedule – 3 nights in office, 2 nights remote.
- The work is fast-paced. You will operate in an execution-driven environment with tight timelines and high quality standards.
- About MISUMI Americas: MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
- Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk, ensuring they can move from prototype to full-scale manufacturing with speed and confidence.
- To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
- We’re actively seeking teammates who: Bring diverse perspectives and experience to our culture and company. Excel at being part of a strong, empathetic team. Thrive in an environment emphasizing respect, honesty, collaboration, and growth. Have an ‘always learning’ mindset that celebrates learning, not just wins. Help us continue to build a world-class organization that values the contributions of all of our teammates.
- We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.