Junior VIP Manager

Duelbits

WorldwideremotePosted 2 days ago

Skill Required

VIP-ManagementAccount-ManagementPlayer-RetentionCustomer-SuccessMarketingVIP-ManagerJunior-ManagementVIP-Relations-ManagerVIP-CoordinatorJr.-Client-ManagerVIP-Account-ManagerVIP-Relationship-ManagerVIP-Program-Managersimilar)andFulltime

Key highlights

Competitive service fees with performance-linked upside
1–3 years’ experience in customer-facing roles
Experience in customer support within gaming or iGaming
Remote-first, international collaboration model

Role overview

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets. Operating at the intersection of crypto culture, gaming, and internet entertainment, the company views VIP management as a core commercial system driving retention, long-term value, and player loyalty. Duelbits is looking for a JR VIP Account Manager to support and execute across their VIP portfolio. Designed for someone with a strong foundation in customer support within gaming or iGaming, this execution-focused role operates in alignment with a Senior VIP Manager and provides a clear pathway into full VIP portfolio ownership.

Responsibilities

Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
Maintain accurate records of player interactions, offers, and portfolio actions.
Deliver proactive, timely communication with VIP players to support engagement and retention.
Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
Support reactivation and retention initiatives designed by senior VIP leadership.
Contribute observations on player preferences, behaviour, and feedback.
Surface insights on player behaviour, preferences, and engagement patterns.
Build understanding of player value, incentives, and lifecycle dynamics.
Contribute to discussions around player treatment and optimisation.
Support VIP-related initiatives across CRM, social, and partnerships.
Assist in executing VIP benefits, promotions, and experiences.
Engage with community touchpoints where relevant.

Requirements

1–3 years’ experience in customer-facing roles (support, CRM, account management, or similar).
Experience in customer support within gaming or iGaming
Strong interest in VIP management, player engagement, and retention.
Ability to interpret player behaviour and identify engagement opportunities.
Clear communication skills and strong attention to detail.
Ability to operate in a fast-paced, always-on environment.

Nice to have

Exposure to VIP, CRM, or player lifecycle management.
Familiarity with crypto, gaming, sports, or digital entertainment environments.

Benefits

Competitive service fees with performance-linked upside.
Remote-first, international collaboration model.
Hands-on exposure to high-value portfolio management.
Ongoing guidance and development under senior VIP leadership.
Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.