Technical Architect - Business Tools and IT Service Management

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Roles & Responsibilities : Responsibilities ·       End-to-End Solution Architecture: Define, design, and govern scalable business solutions by translating requirements into architecture, independent of specific technologies. ·       Data Flow & System Integration: Develop a strong understanding of end-to-end application and data flows, ensuring seamless integration across systems and identifying opportunities for optimization. ·       Architecture Advisory & Continuous Improvement: Provide architectural guidance, technical direction, and improvement recommendations to address complex challenges, modernization needs, and future scalability. ·       Modernization & Platform Transformation: Lead legacy modernization, migration, and platform standardization initiatives while promoting best practices and reuse of standard capabilities. ·       ITSM & Governance Alignment: Ensure architectural decisions align with ITSM processes (Incident, Change, Release, Asset, and Operations Management) and enterprise governance standards. Technical Stack & Expertise ·       Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies. ·       Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments. ·       Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices. ·       ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions. ·       AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation. Additional Skills ·       Strategic Thinking ·       Problem Solving & Critical Thinking ·       Communication & Presentation ·       Stakeholder Management ·       Collaboration & Teamwork ·       ITSM/ITIL Process Transformation ·       ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-ITOM, or equivalent) preferred Educational qualification: B-Tech or MCA or above Experience : 10+ years Mandatory/requires Skills : ·       Application & Solution Development: Strong experience designing and delivering enterprise applications using modern development frameworks, APIs, and integration technologies. ·       Data & Integration Architecture: Expertise in end-to-end data architecture, data modeling, orchestration, analytics, and integration across enterprise platforms and cloud environments. ·       Cloud, DevOps & Platform Engineering: Experience with cloud-native architecture, CI/CD pipelines, infrastructure automation, platform operations, and deployment best practices. ·       ServiceNow & ITSM Ecosystem: Strong experience in ServiceNow solution architecture, platform customization, enterprise integrations, ITSM process transformation, and modernization of legacy service management solutions. ·       AI & Intelligent Solutions: Knowledge of enterprise AI solutions, including Generative AI, AI Agents, RAG architectures, model optimization, and intelligent automation.