Junior Ad Operations Strategist

KNOREX

IndiaremotePosted 1 month ago

Skill Required

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Role overview

Knorex is a technology company founded in 2009 that provides programmatic advertising products and solutions, centered on its flagship universal marketing platform XPO which unifies connectivity across major marketing channels including social media, search, CTV/OTTs, video, audio, display/native, and email — simplified through AI automation. Knorex operates across the US and APAC. The company is seeking a (Digital) Ad Operations Specialist to join its sales and product development team to help grow the XPO platform. The role serves as the point of exchange between customers, sales, and operations teams, requiring a customer-focused, multi-tasking individual who thrives in a fast-paced environment and enjoys being the 'go-to' person for training, product knowledge, and getting things in order.

Responsibilities

Work with clients to identify requirements and develop a critical understanding of clients' and partners' business and their objectives
Manage the overall expectations, needs and progress of the assigned clients' accounts
Assist in customers' understanding of the XPO platform
Participate in cross-functional collaboration for customer and sales support
Coordinate work plan closely with the client, operational and technical teams to ensure successful and timely campaign delivery
Coordinate with the sales team to review results and new strategy proposals with clients for next campaigns and provide timely feedback
Prioritize tasks to meet multiple deadlines

Requirements

Good command of written and spoken English
Strong commitment to quality customer service with good interpersonal skills, initiative and prompt follow-through
Able to learn and operate software tools
Able to prioritize and handle multiple tasks allocated
Able to work under pressure in a dynamic and fast-paced environment

Nice to have

1 year to 3 years of working experience in digital media and/or IT
Good command of Excel and Advance Excel
Passionate about and have a good understanding/appreciation of the Web, technology, media and advertising field
Creative and analytical in understanding customers' needs to deliver satisfying solutions
Good knowledge and interest in the latest industry trends, technology solutions and best practices
Possess at least a Diploma in any field, preferably in media, mass communication or IT related

Benefits

Diverse team of cultures, experience and expertise
Stimulating environment where innovation, creativity, curiosity, boldness and unconventional thinking are integral to how the company thinks, operates and approaches business
Most conducive environment with autonomy to operate to realize potential and goals
Ample opportunities to challenge yourself and discover/develop your strengths