Junior Ad Operations Strategist
KNOREX
Skill Required
Role overview
Knorex is a technology company founded in 2009 that provides programmatic advertising products and solutions to marketers, connecting them in real time to their desired audience worldwide. Through its flagship universal marketing platform, XPO, Knorex unifies connectivity to major marketing channels—including social media, search, connected TVs/OTTs, video, audio, display/native, and email—in one place, simplifying execution and optimization through AI automation. Knorex operates across the US and APAC. The company is seeking a (Digital) Ad Operations Specialist to join its sales and product development team to further grow the XPO platform. The primary responsibility is working closely with the sales team to serve customers, acting as the point of exchange between customers, sales, and operations teams.
Responsibilities
- Work with clients to identify requirements
- Develop a critical understanding of clients' and partners' business and their objectives
- Manage the overall expectation, needs and progress of the assigned clients' accounts
- Assist in customers' understanding of the XPO platform
- Participate in cross-functional collaboration for customer and sales support
- Coordinate work plan closely with the client, operational and technical teams to ensure successful and timely campaign delivery
- Coordinate with our sales team to review results and new strategy proposals with clients for the next campaigns, and to provide timely feedback
- Prioritize tasks to meet multiple deadlines
Requirements
- Good command of written and communication in English
- Able to learn and operate software tools
- Strong commitment to quality customer service with good interpersonal skills, initiative and prompt follow-through
- Able to prioritize and handle multiple tasks allocated
- Able to work under pressure in a dynamic and fast-paced environment
Nice to have
- 1 year to 3 years of working experience in digital media and/or IT
- Good Command on Excel and Advance Excel
- Passionate about and have a good understanding/appreciation of the Web, technology, media and advertising field
- Creative, and analytical in understanding customers' needs to deliver them satisfying solutions
- Good knowledge and interest in the latest industry trends, technology solutions and best practices
- Possess at least a Diploma in any field, preferably in media, mass communication or IT related
Additional details
- We are a team of diverse cultures, experience and expertise who are passionate and committed to creating a stimulating environment that makes innovation, creativity, curiosity, boldness and unconventional thinking an integral part of how we think, how we operate and how we approach our business.
- Our goal for our staff is simple — provide our staff with the most conducive environment and give them the autonomy to operate to realize their potential and goal. Thus, enlisting a highly driven and enthusiastic kindred spirit is our priority.
- Here at Knorex, you are offered the possibility to discover and develop your strengths by providing you ample opportunities to challenge yourself to strive beyond what you can do right now.