Posted today · be early
Manager, Digital Operations & Reliability
Project Management Institute, Inc.
WorldwideremotePosted today
Skill Required
Digital-Operations-ManagerSite-Reliability-ManagerIT-Operations-ManagerDevOps-ManagerIT-Service-ManagementSenior-Technology-Operations-ManagerTechnical-Operations-ManagerSite-Reliability-Engineering-ManagerBackup and RecoverySOCAzureObservabilityEngineeringnetworkinganalyticalautomationanalyticssecurityDatadogwrittenDevOpsCloudITILandAIFulltime
Key highlights
- Salary based on skills, qualifications, and experience
- Required experience in enterprise-scale, cloud-based digital applications
- Flexible work-time options
- People leadership and technical management role
Role overview
You will provide technical and people leadership for PMI's production operations, application support, monitoring, incident management, change management, and service reliability capabilities. The role is accountable for the day-to-day health, availability, performance, security, and operational readiness of business-critical digital services.
Responsibilities
- Provide technical and people leadership for PMI's production operations, application support, monitoring, incident management, change management, and service reliability capabilities.
- Ensure the day-to-day health, availability, performance, security, and operational readiness of business-critical digital services.
- Work across Engineering, Product, DevOps, Infrastructure, Security, and business teams to drive disciplined operations, observability-led practices, automation, AI-assisted workflows, and continuous improvement to reduce service risk, accelerate recovery, and improve customer and employee experiences.
Requirements
- Experience supporting enterprise-scale, cloud-based digital applications and business-critical services, preferably in Microsoft Azure.
- Demonstrated experience leading major incident response, problem management, root cause analysis, change management, operational readiness, and continuous improvement.
- Practical knowledge of monitoring and observability capabilities, including APM, logs, metrics, traces, alerting, dashboards, and service health analytics.
- Understanding of SRE and ITIL practices, including availability, SLOs/SLAs, capacity, event management, change enablement, service transition, and reliability improvement.
- Experience applying automation, AI-assisted operations, AIOps, analytics, or workflow optimization to improve operational efficiency and service reliability.
- Working knowledge of cloud infrastructure, networking fundamentals, identity and access management, vulnerability management, disaster recovery, business continuity, and audit readiness.
- Ability to influence and collaborate across Product, Engineering, DevOps, Infrastructure, Architecture, Security, vendors, and business stakeholders.
- Strong written, verbal, analytical, and presentation skills, with the ability to translate technical issues and operational risks into clear business impact and action.
- Demonstrated people leadership, coaching, performance management, workforce planning, and talent development capabilities.
Nice to have
- Experience with Datadog and Azure Monitor is preferred.
- Relevant certifications in ITIL, Microsoft Azure, SRE, cloud operations, or service management are preferred.
Benefits
- An excellent total package, with compensation and benefits based upon your geographic location.
- Skill development opportunities, to help you grow now and into the future.
- Access to a global network, to enrich your professional experience.
- Flexible options to help balance work time and your time
- Award and bonus opportunities.
Additional details
- We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration.
- Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..
- The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.
- Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
- Originally posted on Himalayas