Field Service Engineer_ Transformer and Digital Services
Hitachi
Mumbai, Maharashtra, IndiaremotePosted 6 months ago
Skill Required
Web AccessibilityEngineeringwrittenUnityFulltime
Key highlights
- Required experience: 5 years as a Field Service Engineer in the power sector within Transformers (Distribution, Dry, Power, Traction etc)
- Required qualification: BE/Diploma in electrical engineering
- Position based in Vadodara, India with day-to-day travel throughout India and nearby countries
- Requires fluency in spoken and written English
Role overview
The Field Service Engineer role within Hitachi Energy's Transformer Service business unit for the India region is based in Vadodara. The position focuses on executing the service strategy and driving service growth by delivering timely, high-quality, cost-effective service offerings, solutions, and engineering projects to prestigious customers.
Responsibilities
- Contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions, and engineering projects for customers
- Execute Service work in accordance with Hitachi Energy standard processes, quality standards and safety guidelines
- Deliver quality customer service to satisfy prestigious customers
- Use initiative to identify new service opportunities for Hitachi Energy
- Perform service tasks including installation of equipment and routine maintenance
- Identify technical problems, both remotely and on-site
- Day-to-day travel to customer sites; flexible to travel throughout India and nearby countries
- Allocate, drive, and monitor the workload based on content, delivery timescales and competences
- Use available resources and operate in a responsive manner
- Ensure materials and components to feed service delivery are available for the tasks on time
- Prepare documents and reports ready for sign off by the customer within deadline
- Drive continuous service productivity improvement activities
- Ensure service findings are delivered to the product/system local units
- Comply with health & safety and environmental directives
- Control the area of responsibility so that it is adequately supervised
- Trouble shoot simple failure equipment and respond to mitigate the problem arising in the future
- Provide recommendations to management for improvement
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
- Live Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business
Requirements
- Candidate should hold a BE/Diploma in electrical engineering
- 5 years in Field Service Engineer experience in the power sector – within Transformers (Distribution, Dry, Power, Traction etc)
- Customer focused, able to communicate at all levels
- Able to take a leading role as well as function within a team
- Proven experience working with prestigious business customers
- Proactive with initiative, knowing when to escalate and delegate
- Able to cultivate customer relationships as a trusted expert in your field
- Fluent in English language both spoken and written
- Able to operate under pressure to tight deadlines with a flexible attitude to work
- Able to work on your own initiative and make decisions
- Proficiency in both spoken & written English language is required
Benefits
- Qualified individuals with a disability may request a reasonable accommodation if they are unable or limited in their ability to use or access the Hitachi Energy career site as a result of their disability; reasonable accommodations may be requested by completing a general inquiry form on the website, including contact information and specific details about the required accommodation to support the job application process
Additional details
- Position is based at Vadodara
- Within Hitachi Energy's Transformer Service business unit for the India region
- The disability accommodation provision is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process; messages left for other purposes will not receive a response