Inside Sales- Kannada
Tide
India, Delhi NCRPosted 2 months ago
Skill Required
India Regionbuildingfintechwritten
Key highlights
- Competitive Salary
- 1-3 years’ experience in tele-sales roles required
- Self & Family Health Insurance
- Knowledge of compliance, KYC, AML required
Role overview
At Tide, the Member Success Executive will be part of the 'account farming' team, responsible for nurturing member relationships post-sale, achieving Tide account activation targets, and engaging with existing members to understand their businesses and upsell relevant products or services. The role involves cross-functional collaboration, independent lead sourcing, and providing 5-star service to support members through setup and beyond.
Responsibilities
- Nurturing member relationships post-sale as part of the 'account farming' team
- Achieving targets related to Tide account activations as the primary objective of the farming team
- Engaging with existing members through calls, building rapport, and understanding their businesses
- Upselling relevant products or services to help members thrive
- Collaborating cross-functionally with other departments to understand upcoming product launches and effectively pitch them to members
- Independently sourcing leads identified as having potential to generate revenue
- Getting to know leads/prospective members and their business plans, recommending relevant products and services to support their growth
- Making cold calls, sending emails, and conducting outreach with minimal coaching
- Coaching members through the setup process and providing support wherever needed
- Offering a 5-star service to welcome members to Tide
Requirements
- Target-oriented and passionate about aiding small businesses
- Thrives in a fast-paced, ever-changing environment
- Keen interest in the fintech industry and its efforts to save small business owners time and money
- Focused on targets and confident in handling objections to achieve revenue goals
- Excellent telephone manner, outgoing, and thrives in a close-knit team environment
- Excellent commercial awareness, continually seeking new revenue-generating opportunities
- Passionate, driven, with a can-do attitude and a positive outlook
- 1-3 years’ experience in tele-sales roles, focusing on revenue generation, preferably within the FinTech or digital banking sector
- Excellent written and spoken English and Hindi language skills
- Previous customer service or tele-sales experience
- Focused on revenue and capable of up-selling to prospective members
- Target-driven
- Comfortable with constant change and shifting priorities
- Troubleshooter with a member-first mentality
- Team player able to complete ad-hoc tasks
- Incredibly self-motivated and conscientious, aiming to make a real difference to the business
- Able to listen, learn, and adapt to feedback
- Knowledge of compliance, KYC, AML, and associated regulations
Nice to have
- Previous experience working with a Fintech or digital bank
Benefits
- Competitive Salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
Additional details
- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- Offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
- Tide is a place for everyone, celebrating diversity in the workforce as a cornerstone of success
- Tide fosters a transparent and inclusive environment, where everyone’s voice is heard
- Tide does not charge any fees at any stage of the recruitment process
- All official Tide job opportunities are listed exclusively on the Careers Page
- Communication from Tide will only come from an official @tide.co email address
- Tide does not work with agencies or recruiters without prior formal engagement
- Tide does not authorize third parties to make job offers on its behalf
- Tide leverages AI to enhance the hiring experience
- Personal data will be processed by Tide for recruitment purposes in accordance with Tide's Recruitment Privacy Notice