Internal Coordinator
Instawork
Bengaluru, Karnataka, IndiaPosted 1 month ago
Skill Required
RoboticsObservabilitybuildingSparkAIInternship
Key highlights
- Manage 50+ Data Collectors simultaneously.
- Must be comfortable using WhatsApp and Google Sheets.
- Target: 30 hours in 6 days or 100 hours in 20 days.
- High‑responsibility, operations‑focused role.
- Instawork backed by world‑class investors.
- Company values emphasize empathy, bias for action, continuous learning, and ownership.
Role overview
An Internal Coordinator (IC) is responsible for monitoring and supporting a large group of work‑from‑home Data Collectors (DCs) who record videos of household activities. Each IC will handle 50 or more DCs at the same time, ensure they work as per instructions, complete their daily targets, and follow all rules. This role is mainly about live coordination, tracking, and problem‑solving.
Responsibilities
- Live Monitoring: Monitor 50+ DCs in real time during working hours; check who has started work, who is active, and who is falling behind; follow up immediately with DCs who are idle or delayed.
- Target & Productivity Management: Ensure DCs meet daily and overall targets (30 hours in 6 days or 100 hours in 20 days); push and motivate DCs to complete work on time.
- Rule & Process Adherence: Ensure DCs follow recording rules, such as only household tasks, video duration between 15–30 minutes, correct camera settings; clarify doubts and repeat instructions whenever required.
- Issue Resolution: Act as the first point of contact for DCs; help with app or upload issues, task‑related confusion, device issues (coordinate with Field Ops if needed); escalate issues only if they cannot be solved.
- Communication & Coordination: Manage large WhatsApp groups of DCs; share daily instructions, reminders, and updates; maintain discipline and professionalism in groups.
- Tracking & Reporting: Update Google Sheets with hours completed, issues faced, drop‑offs or delays; share daily status updates with the manager.
Requirements
- Basic computer knowledge.
- Comfortable using WhatsApp and Google Sheets.
- Ability to manage and communicate with many people at once.
- Good coordination and multitasking skills.
- Alert and responsible.
- Patient but firm.
- Organized and disciplined.
- Comfortable working in a fast‑paced environment.
Additional details
- Instawork mission: create meaningful economic opportunities for skilled hourly professionals worldwide.
- Instawork is an AI‑powered labor marketplace serving local businesses and global technology companies.
- Backed by investors such as Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others.
- Role Scale: 1 IC manages 50–70 Data Collectors; high‑responsibility, operations‑focused role.
- Company Values: Empathy, Trust & Candor; Bias for Action; Always Be Learning; Act Like an Owner.
- About Instawork: founded in 2015; leading online labor marketplace for food services, hospitality, light industry, and logistics; connects >7M skilled workers with businesses across >50 markets in US and Canada; recognized by CBS News, WSJ, Washington Post, AP, Forbes, RetailTech Breakthrough, Inc. 5000.
- Work arrangement: hubs in San Francisco, Bangalore, Chicago; city offices in New York, Phoenix, Singapore; back to in‑person five days a week.
- Personnel Privacy Policy.