Manager, Implementation
Branch
Bengaluru, Karnataka, India; SingaporePosted 1 month ago
Skill Required
112 Professional ServicesEngineeringdesigningdebuggingbuildingwrittenCloudDesign PatternsAI
Key highlights
- 6+ years experience in a client-facing Implementation or related service delivery experience
- 2+ years in a People Management role
- Bachelor's Degree in Information Systems/Technology, Engineering, Computer Science, or other Technical Field
- Ability and willingness to travel to customers as needed
- APAC/EMEA Implementation team focus
- Mobile industry experience required
Role overview
At Branch, we power every touchpoint with links that work and insights that prove it. We bring the same rigor to how we build our team, empowering our people to move fast, own outcomes, and build something that matters. We are looking for a customer focused, hands-on, and technically skilled individual to be a leader on the APAC/EMEA Implementation team. The team is responsible for new and existing customer onboarding as well as designing and deploying bespoke Services engagements to meet our customers needs. You will lead a team of Solution Architects and Technical Project Managers who are responsible for engagement scoping & validation, project management, debugging & troubleshooting, day-to-day delivery and overall project success. This role combines customer interaction, cutting-edge mobile technology implementation and team leadership.
Responsibilities
- Hire, train and mentor a team of high-performing Technical Project Managers and Solution Architects that support a global customer base.
- Own the success of our customer engagements through diligent project scoping while providing proactive support and advisory to your team.
- Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including Customer Success, Product Management, Support, Sales and Engineering.
- Partner with regional and global leadership to build, refine and iterate on Service offerings that meet our customers needs while driving cost effective revenue for your organization.
- Own resource utilization and ongoing capacity needs while working with Sales peers to properly forecast and staff projects.
- Nurture client relationships through organized & strategic in-person, phone, and email communications.
- Build business cases & performance reports showcasing your engagements portfolio status, health, risks, mitigation strategies, areas of opportunity, etc.
- Build, define and present cross-functional initiatives that align with core business objectives.
- Set metrics, processes, and responsibilities for your team.
- Focus on professional development for your team.
Requirements
- 6+ years experience in a client-facing Implementation or related service delivery experience (e.g. Project Management, Technical Consulting).
- 2+ years in a People Management role of a technical, customer facing team.
- 2+ years experience in technical roles including some experience specifically with mobile technology.
- Experience growing, coaching, and mentoring a team.
- Flexibility to work with customers across regions, time zones, while navigating language and cultural challenges.
- Bachelor's Degree in Information Systems/Technology, Engineering, Computer Science, or other Technical Field.
- Excellent ability to drive resolution of customer escalations and address complex technical situations.
- Passionate about supporting and transforming customers' experience, a customer-first mentality.
- Strong presentation skills.
- Strong verbal and written skills.
- Solid understanding of API/Cloud-based SaaS technologies.
- Ability and willingness to travel to customers as needed.
Benefits
- At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package.
- From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees.
Additional details
- The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. For detailed information on the benefits specific to your position, please consult with your recruiter.
- Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
- Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies.
- Branch is an award-winning employer headquartered in Mountain View, CA.
- Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.