ServiceNow - Architect
Hitachi
Hyderabad, Telangana, IndiaPosted 2 months ago
Skill Required
ServiceNowEngineeringJavaScriptsecuritybuildingExpressetc.)designAgileGenerative AIAPIsAIFulltime
Key highlights
- Minimum 10+ years of ServiceNow experience
- industry-leading benefits, support, and services that look after your holistic health and wellbeing
- ServiceNow Certified System Administrator / Implementation Specialist
Role overview
This role involves designing and implementing ServiceNow solutions aligned with enterprise standards, leading development across ITSM, HRSD, and CSM modules, and driving platform enhancements and automation. The individual will translate business requirements into scalable architectures, provide advanced scripting expertise, and collaborate with cross-functional teams to deliver enterprise-wide solutions.
Responsibilities
- Design, develop, and implement solutions on the ServiceNow platform aligned with enterprise standards
- Lead development across modules such as ITSM, HRSD, CSM, and custom applications
- Translate business requirements into scalable technical solutions and architecture
- Drive platform enhancements, integrations, and automation initiatives
- Provide advanced scripting expertise (Business Rules, Client Scripts, UI Policies, Flow Designer, etc.)
- Design and implement integrations using REST/SOAP APIs
- Ensure adherence to ServiceNow best practices, security, and governance standards
- Support incident resolution and production stability across the platform
- Collaborate with cross-functional teams to deliver enterprise-wide solutions
- Mentor junior developers and contribute to platform governance and standards
Requirements
- Minimum 10+ years of ServiceNow experience
- ServiceNow Development & Administration
- ITSM modules (Incident, Problem, Change)
- Service Catalog & Workflows
- Integration Hub / APIs
- Strong scripting skills (JavaScript, Glide APIs)
- CMDB, Discovery, Service Mapping
- Flow Designer / Automation
- Integration technologies (REST, SOAP)
- Experience working in Agile/Scrum environments
- Strong communication and stakeholder management skills
Nice to have
- ServiceNow Certified System Administrator / Implementation Specialist
- Experience with GenAI / AI integrations on ServiceNow
- Experience with enterprise-wide platform governance
- Exposure to multi-domain or domain separation environments
Benefits
- industry-leading benefits, support, and services that look after your holistic health and wellbeing
- life balance and offer flexible arrangements (role and location dependent)
Additional details
- We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
- We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
- We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
- Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.