Customer Engineer, India (Based in Mumbai)
Cloudflare
Remote IndiaremotePosted 1 month ago
Skill Required
Solution EngineeringGenerative AIEngineeringJavaScriptnetworkingautomationObservabilitysecuritybuildingPythondesignCloudRAGDNSandGoAI
Key highlights
- Based in Mumbai, India
- Features a competitive base salary and variable commission structure
- Quota-carrying technical role with full-lifecycle commercial accountability
- Requires hands-on experience with Cloudflare’s developer platform and AI ecosystem (Workers AI and AI Gateway)
- Expects experience with prompt engineering, LLM orchestration, or RAG architectures
- Demands proficiency in Python, JavaScript, or similar scripting languages
Role overview
Cloudflare is hiring a Customer Engineer (CE) to serve as a trusted technical advisor driving the technical go-to-market strategy. The role involves partnering with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and PoCs across Cloudflare’s Security, Networking, and Developer Platforms. Operating as a quota-carrying technologist, the CE will leverage AI-augmented workflows to automate routine tasks and focus on high-value strategic customer advisory throughout the entire customer lifecycle, from initial discovery through long-term adoption and expansion.
Responsibilities
- Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
- Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
- Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
- Carry a variable quota tied directly to new business acquisition and/or ongoing account growth, ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data.
- Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
- Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
- Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder management skills capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
- Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
- Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
- Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.
Benefits
- Competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets.
- Project Galileo: Equipping journalism and civil society organizations with powerful defense tools at no cost.
- Athenian Project: Providing protection and reliability services to state and local government election websites.
- 1.1.1.1 Public DNS Resolver: A faster, more secure, and privacy-centric public DNS resolver available globally.
Additional details
- This role will require you to be based in Mumbai.
- Applicants who progress to the offer stage may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
- This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
- Any offer of employment may be conditioned on authorization to receive software or technology controlled under U.S. export laws without sponsorship for an export license.
- Cloudflare is an equal opportunity employer committed to diversity and inclusiveness.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities during the application process.