Posted today · be early
Senior Customer Engineer
FourKites
IndiaremotePosted today
Skill Required
Customer-EngineeringField-EngineeringSolutions-EngineeringIntegration-EngineeringAI-Workflow-EngineeringSenior-Customer-Success-EngineerSenior-Client-EngineerSenior-Customer-Engineer-GCPCustomer-Solutions-EngineerCustomer-Systems-Engineersoftware engineeringManual TestingData StructurestroubleshootingSystem DesignObservabilityEngineeringdesigningbuildingTestNGPythondesignOpenAPIAgileJavaRubyGenerative AISQLandGoAIFulltime
Key highlights
- 6–9 years of software engineering experience required
- Java proficiency required; Python or Ruby also needed
- Primary technical contact for 2–4 enterprise accounts
- Medical benefits start on first day of employment
- 36 PTO days plus 5 global recharge days and 2 volunteer days
- Stock options included as part of competitive compensation
Role overview
FourKites is building a Senior Customer Engineer to own the technical customer relationship end to end for major enterprise accounts. This role combines integration engineering, agentic AI workflow architecture, and customer-facing technical leadership — from independent discovery sessions to live deployments with customers present. The ideal candidate is a strong software engineer with deep enterprise integration expertise, hands-on AI/LLM workflow experience, and a proven track record of customer-facing technical roles.
Responsibilities
- Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
- Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
- Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
- Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
- Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
- Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
- Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
- Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
- Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
- Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
- Identify reusable integration patterns and AI workflow templates and formalize them for the team library
- Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
- Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
Requirements
- 6–9 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
- Strong proficiency in Java (required) and one or more of: Python or Ruby — writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
- Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
- Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
- Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
- Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
- Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
- Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
- Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
- Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
- Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
- Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output
Nice to have
- Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
- Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
- Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
- Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
- Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means
Benefits
- Competitive compensation with stock options
- Medical benefits start on first day of employment
- 36 PTO days (Sick, Casual and Earned), 5 recharge days, 2 volunteer days
- Home Office set ups and Technology reimbursement
- Lifestyle & Family benefits
- Parental leave for all parents
- Annual wellness stipend
- Mental Wellness support and guidance
- Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)
- Generous PTO and standard holidays
Additional details
- At FourKites the opportunity is to tackle complex challenges with real-world impacts, helping customers operate global supply chains that are efficient, agile and sustainable — whether it's medical supplies from Cardinal Health or groceries for Walmart
- Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity
- You are the primary technical contact for 2–4 major enterprise accounts and are building the skills that will take you into Staff-level technical leadership
- FourKites is the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility; the Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets
- FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration
- FourKites sets aside time during the workday to learn and celebrate diversity; always listening for new ways to support everyone in and out of the office
- FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Originally posted on Himalayas
